Job Description

SPROUT DENTAL

CHIEF OPERATING OFFICER / INTEGRATOR

Are you a senior leader who brings clarity when things start to drift and direction is needed? Are you someone who sets expectations, coaches leaders, and creates alignment without losing momentum? Have you led through growth before and know how to balance strategic thinking with the hands-on leadership an organization needs as they grow and prepare to scale? If you’re a leader who keeps people connected to the work while building systems that support the business long term, we want to talk to you!

Our ideal Chief Operating Officer / Integrator is:

• Accountable and steady. You take responsibility for outcomes, not just effort. You make ownership clear, follow things through, and stay engaged until the work is truly done.
• A hands-on leader and coach. You help people learn how to do it right, building capability rather than dependence. You are present, direct, and invested in developing leaders who can carry responsibility themselves.
• Grounded in real work and always looking ahead. You have been boots on the ground before and understand day-to-day realities, but you are also always asking what is working, what is not, and how it needs to evolve to be repeatable across locations.
• Calm, clear, and trusted. You bring steadiness to busy environments, communicate with respect, handle pressure well, ensuring teams feel understood without creating fear or unnecessary noise.
• Organized and process-minded. You bring organization to busy, imperfect environments. You keep things from getting lost in translation and know when structure needs to support growth, not slow it down.
• People-oriented with high standards. You care about the people doing the work, value different perspectives, and hold everyone to consistent expectations. You connect leadership decisions to real impact on teams, patients, and the business.

Sprout Dental is growing because what we do works for kids, for families, and for the communities we serve. As we prepare for the next stage of growth, this role plays a critical leadership role in turning strong care, high standards, and good instincts into something that can be replicated thoughtfully across locations. You will help shape the systems, leadership, and structure that allow Sprout to grow with intention, consistency, and purpose.

RESPONSIBILITIES

We’re doing something big at Sprout Dental. What we’ve built works for kids, families, and the communities we serve, and we’re growing because of it. This role exists to help guide that growth with clarity and intention, putting the right leadership and structure in place so our success can be repeated across every location without losing what makes this place special.

• Translate the Visionary’s direction into clear priorities, including helping evaluate growth opportunities and keeping the organization focused on what matters now and what comes next as Sprout grows
• Ensure a consistent, high-quality experience for patients and parents across all locations, building systems and standards that support trust, respect, and a nonjudgmental experience for families of all backgrounds
• Build accountability across the business by ensuring the right people are in the right seats, with clear roles, expectations, and ownership
• Coach and develop leaders at all levels, helping them learn how to lead people, manage performance, and grow alongside the organization
• Establish and run a consistent operating rhythm using EOS tools, including Level 10 meetings, scorecards, and issue-solving, so work stays visible and on track
• Bring structure to organized chaos by building and simplifying systems, processes, and SOPs that teams can actually follow day to day
• Create consistency across locations by standardizing how work gets done while protecting the heart and culture of the organization
• Build and use data and key metrics to understand what is working, what is not, and where attention is needed, then help teams act on that information
• Reduce dependency on the founder by building leadership depth and decision-making capability throughout the organization
• Stay close to the work by being present in the business, understanding real challenges on the ground, and adjusting systems as Sprout continues to scale

** This is a full-time, hybrid position based in the Scranton / Wilkes-Barre, PA area, requiring regular on-site presence across all Sprout Dental locations**

QUALIFICATIONS

Required

• 4+ years of senior operational leadership experience leading an organization or division
• P&L ownership within organizations of approximately $10M to $50M in revenue
• Led multi-location and multi-state expansion of 4-20+ locations or similar, with direct responsibility for standardization and consistency across sites
• Proven people leadership with hands-on coaching and leadership development
• Demonstrated ability to build and implement scalable systems, SOPs, and operating rhythms, including clearly defining expectations and enabling teams to execute consistently
• Proven ability to implement software and technology, including AI tools, effectively within rapidly changing environments

Preferred

• Dental or medical industry experience, especially in a mid-sized organization
• Experience in Medicaid, nonprofit, or mission-driven organizations
• Revenue cycle management experience
• Regulation, compliance, insurance experience, including contracts and negotiation
• Experience building and scaling franchise operations, including state expansion and franchise support

Desired

• Familiarity with Entrepreneurial Operating System (EOS)
• Jarvis Analytics experience

THE COMPANY – Sprout Dental

Sprout Dental is a mission-driven, woman-owned pediatric dental organization founded by Dr. Kady, built on the belief that high-quality care and a welcoming experience should be accessible to every child and family. What began as a single practice has grown into a multi-location organization serving diverse communities across Northeast Pennsylvania, with a strong reputation for warmth, excellence, and trust, and a long-term vision to grow into a 100-location organization.

Sprout’s approach goes beyond clinical care. The organization is deeply focused on the full family experience, creating environments where children feel safe, parents feel respected, and teams feel proud of the work they do. Led by a woman founder and supported by a growing network of clinicians and partners, Sprout is intentionally building a model that combines strong values, thoughtful operations, and long-term growth, without losing sight of the people and communities it exists to serve.

WHY WORK WITH US?

Sprout Dental is a family-like environment where relationships matter, and the work has real purpose. You’re working with kids, serving your own community, and contributing to something that feels meaningful day to day. People care about paying it forward, doing work that’s important, and being part of a place where effort is noticed and names are known. This is not a workplace where people feel like numbers.

What makes Sprout different is how the team shows up. There’s a sense of fun in coming to work, strong relationships across the organization, and a culture of excellence where people are recognized for doing great work. Team members have the freedom to succeed, the opportunity to grow and advance, and the space to focus on what really matters in the workplace. The people and relationships here feel different from a typical corporate environment, and the organization is focused on becoming a preferred employer by building something that truly stands out in the marketplace.

Core Values:

1. Fun: Creating a Joyful atmosphere for our teams and patients
2. Performance-Driven: Holding ourselves to the highest standards of excellence
3. Trustworthy: We earn confidence by acting with integrity, communicating honestly, and follow through on our commitments.
4. Community: Extending our care beyond our walls to enrich the areas we serve
5. Empathy: The ability to genuinely understand, share, and honor the feelings and perspectives of others.

Salary: $180k - $220k + performance-based bonus

Benefits: Medical insurance (100% employee premium covered), dental, vision, 401(k) with employer contribution, life & disability insurance, in-house dental care, PTO

Are you ready to lead with purpose, build strong teams, and serve your community?

If you’re ready to scale something meaningful, apply today!