Chief Operating Officer (COO) – Stadium Road Campus - (260003Q7)
Chief Operating Officer (COO) – Stadium Road CampusDepartment: Office of CEO, Aga Khan University Health Services (AKU-HS)Location: Karachi, PakistanIntroduction:The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to its patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centers, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health system offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre, and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.Responsibilities:The Chief Operating Officer of the Stadium Road hospital will be responsible for its strategic, operational, financial and quality management in accordance with the mission and policies set the by the AKUH-HS leadership. Reporting to the CEO, AKU-HS, you will be responsible to oversee the daily operations of main hospital, ensure that hospital runs efficiently, effectively, and in alignment with strategic goals, deliver high-quality patient care while optimizing operational performance. Specific responsibilities include to:collaborate with the CEO and senior management to develop and execute strategic plans in alignment of vision and mission of the Institution, and maintain a quality surveillance and improvement system across the boardoversee the daily operations of the hospital, including clinical and non-clinical departmentsdevelop and implement operational policies, procedures, and standards to enhance efficiency and effectiveness of operationswork closely with the Chairs and Vice Chairs, Clinical in ensuring that the goals set are met and work with them to develop alternative models of practice and referral linkspromote a culture of continuous improvement and quality assurance, monitor performance metrics and implement initiatives to improve patient outcomes, satisfaction, and safetyrepresent hospital at the board meetings where required, donor functions, community and all other relevant forums, and build strong relationships with stakeholders, including patients, families, staff, and regulatory bodies, and promote the hospital's mission, vision, and values in the communityanticipate the effect of technological advancements and market competition on the mix of services offered and create and amend the strategies accordinglyadvocate for and oversee the implementation of new technologies and systems to improve hospital operations and patient care, including to ensure the effective use of electronic health records (EHR) and other IT systemscraft and stimulate strategic alliances with external organizations providing patient services and identify opportunities for growth and improvement in services and patient care deliverymanage the hospital's budget and ensure financial sustainability, implement cost-control measures and optimize resource utilization without compromising care qualitywork closely with hospital's management team and staff, foster a positive work environment and ensure compliance with HR policies and regulationsensure the delivery of high-quality, patient-centered care, oversee patient safety programmes and compliance with healthcare regulations and standards, locals laws and accrediting bodies, and prepare for inspections and auditslead the hospital's response to emergencies and crises, ensuring continuity of operations and patient care
Requirements:You should have:a Master’s degree in Healthcare Administration, Business Administration or any other relevant disciplineat least fifteen years of progressive leadership experience in reputed teaching health care institutions, preferably experience of handling international affairs of a global health care organizationsfamiliarity and experience in healthcare quality management and maintain patient-centered services in continual learning for allin-depth knowledge of financial management of university teaching hospitals/health systems in developing countries, including techniques in cost effectiveness, advanced methods of budgeting and forecasting , and practice plansproven track record of managing complex hospital operations and improving performancestrong leadership and interpersonal skills, particularly the ability to present complex ideas in a more simpler and meaningful formstrategic thinking and problem-solving abilitiesknowledge of healthcare regulations and accreditation standards along with financial acumen and expertise with budget managementability to drive change and foster a culture of innovation, and lead multidisciplinary teams to achieve strategic goalswillingness for national and international travels as per needs.Comprehensive employment reference checks will be conducted
: Pakistan
: Aga Khan University Pakistan
: Regular
: Standard
: 18/09/2026, 7:18:19 AM
: 04/10/2026, 6:59:00 PM
