Job Description

Chief Operating Officer (COO)

Executive Leadership, Operations & Organizational Strategy

📍 Guadalajara, Jalisco, México

📍 Tijuana, Baja California, México

🏢 On-Site

Help Build the Operations Behind the Mission

At FLF, exceptional client outcomes are made possible through operational excellence.

As our organization continues to grow, we rely on scalable systems, high-performing teams, and disciplined operational leadership to deliver exceptional service while supporting aggressive business expansion.

We are seeking an experienced Chief Operating Officer (COO) to lead the firm's day-to-day operations, optimize cross-functional performance, and execute the strategic vision established by executive leadership.

If you're passionate about operational excellence, organizational leadership, process optimization, and building high-performing teams within a Personal Injury Law Firm, we'd love to hear from you.

Why This Role Matters

As our Chief Operating Officer, you will serve as the firm's second-in-command and strategic operational leader, partnering directly with the CEO to oversee every aspect of daily operations.

You will lead a multi-department organization of more than 200 professionals, ensuring every department operates efficiently, meets performance objectives, and delivers exceptional client experiences.

Your work will directly influence operational efficiency, financial performance, employee engagement, client satisfaction, and the firm's ability to scale sustainably while maintaining operational excellence.

Compensation & Benefits

• USD salary compensation paid twice a month
• Executive performance-based bonus opportunities
• Career growth within a rapidly expanding organization
• Ongoing executive leadership development
• Direct partnership with executive leadership on firm-wide strategic initiatives
• Collaborative, high-performance executive environment
• Modern offices located in Guadalajara's premier financial district and Tijuana

What You'll Do

Executive Operations Leadership

• Provide executive leadership for the firm's day-to-day operations across more than 19 departments.
• Ensure operational alignment between Intake, Case Management, Pre-Litigation, Litigation, Medical Records, Negotiations, Investigations, Client Experience, and other business functions.
• Establish accountability frameworks that drive operational consistency, efficiency, and measurable performance.
• Partner directly with the CEO to execute strategic initiatives that support sustainable organizational growth.

Process Optimization & Systems Management

• Lead firm-wide process mapping, workflow optimization, and Standard Operating Procedure (SOP) development.
• Design scalable operational systems that improve collaboration across departments.
• Optimize technology platforms including Filevine, Lead Docket, RingCentral, CallRail, Google Workspace, and other operational tools.
• Identify automation opportunities that improve efficiency, reduce manual work, and enhance service delivery.

Leadership, Talent Development & Organizational Performance

• Recruit, develop, coach, and mentor department leaders while fostering a culture of accountability and continuous improvement.
• Establish performance management systems based on measurable KPIs and organizational objectives.
• Develop structured onboarding, leadership development, cross-training, and succession planning programs.
• Build high-performing teams that consistently deliver operational excellence and exceptional client service.

Financial Operations & Vendor Management

• Oversee operational budgeting, resource allocation, staffing strategies, and financial performance.
• Lead medical provider negotiations, lien reductions, and cost-control initiatives that improve profitability while protecting client outcomes.
• Manage strategic vendor relationships and evaluate vendor performance through measurable service metrics.
• Ensure operational decisions align with both financial objectives and long-term organizational strategy.

Business Intelligence & Performance Reporting

• Develop executive dashboards and operational reporting using Looker Studio and other business intelligence platforms.
• Monitor departmental KPIs and operational metrics to identify trends, risks, and improvement opportunities.
• Present executive scorecards and performance updates to leadership on a regular basis.
• Provide data-driven recommendations that support executive decision-making and organizational planning.

Cross-Functional Strategic Leadership

• Foster collaboration between legal, operations, finance, marketing, human resources, and executive leadership.
• Lead firm-wide operational initiatives that improve scalability, communication, and organizational effectiveness.
• Serve as a trusted advisor to the CEO on operational strategy, business growth, and organizational development.
• Champion a culture of accountability, innovation, and operational excellence throughout the organization.

What We're Looking For

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, Healthcare Administration, or a related field; MBA or equivalent executive education preferred.
• Minimum 7 years of executive leadership experience as a Chief Operating Officer, Director of Operations, or senior operational leader within a Personal Injury Law Firm.
• Extensive knowledge of Intake, Case Management, Pre-Litigation, Litigation, Medical Records, Investigations, Negotiations, and law firm operations.
• Proven experience managing large, multi-department organizations with 200+ employees.
• Demonstrated success developing KPIs, process improvement initiatives, workflow automation, and operational reporting systems.
• Experience overseeing operational budgets, workforce planning, financial performance, and resource allocation.
• Strong leadership, organizational development, coaching, and executive communication skills.
• Professional proficiency in English with exceptional written, verbal, and presentation abilities.

Preferred Qualifications

• MBA, Master's degree, or other advanced executive education.
• Extensive experience with Filevine, Lead Docket, RingCentral, CallRail, Google Workspace, Asana, Zapier, and Looker Studio.
• Experience with BambooHR, TestGorilla, TalentLMS, or other HR technology platforms.
• Demonstrated expertise in medical provider negotiations, lien reductions, and operational cost optimization.
• Experience leading high-growth organizations through rapid operational scaling.
• Professional certifications in Project Management, Lean Six Sigma, Operations Management, or Executive Leadership.

The Type of Person Who Thrives Here

Our most successful leaders are:

• Strategic operators who think like business owners
• Visionary leaders who transform strategy into execution
• Highly accountable professionals focused on measurable business outcomes
• Decisive problem-solvers who remain calm under pressure
• Exceptional communicators who inspire trust and organizational alignment
• Collaborative leaders who develop people and build high-performing teams
• Continuous learners committed to innovation, operational excellence, and long-term growth

Why Join FLF?

At FLF, operations are more than managing processes—they're the foundation that allows us to serve more clients, grow responsibly, and deliver exceptional results.

You'll partner directly with executive leadership, shape the future of one of the fastest-growing Personal Injury Law Firms, and build the operational infrastructure that supports long-term organizational success.

As we continue investing in technology, leadership development, and operational excellence, you'll play a defining role in scaling our business and driving our next phase of growth.

About FLF

FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.

Our success is driven by talented professionals across legal, client services, business operations, finance, marketing, and executive leadership who work together to deliver exceptional results. We believe that when great people, operational excellence, and visionary leadership come together, extraordinary outcomes follow.

Our Core Values

Loyalty – To our clients, our team, and our mission.

Trust – Building confidence through transparency, consistency, and results.

Respect – For clients, colleagues, and the communities we serve.

Accountability – Taking responsibility for outcomes, both successes and mistakes.

Continuous Growth – Striving to learn, adapt, and improve daily.

Equal Opportunity Employer

FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you're excited about leading large-scale operations, building high-performing teams, and driving strategic growth within a world-class Personal Injury Law Firm, we'd love to hear from you.

Please submit your resume along with a brief summary of a major operational transformation, organizational scaling initiative, or business improvement project you led, including the measurable impact your leadership had on operational performance, financial results, or organizational growth.