Job Description

Be part of Clavister’s journey to secure the digital world! We're seeking an experienced Operations leader to take end to end responsibility for our Operations organisation, build scalable ways of working, and ensure we can turn growing customer commitments into predictable, high quality deliveries.

As Chief Operating Officer, you will lead and develop Clavister’s Operations organisation, overseeing the entire flow from customer order through procurement, production and complex delivery programs to final delivery. Your mission is to build a scalable, predictable and high performing Operations organisation that enables Clavister to grow while maintaining control of quality, cost, working capital and customer commitments.

You will lead Order Management, Procurement, Production, Program Office and Logistics and Delivery, bringing these areas together into a strong operational whole. Reporting directly to the CEO, you will be a member of the Management Team, working closely with leaders across Sales, Customer Success, Technology and Finance.

Key Responsibilities

• Lead and develop Clavister’s Operations organisation and its people
• Create an effective operational flow from customer order to delivery
• Turn customer commitments and forecasts into realistic capacity, procurement, production and delivery plans
• Build scalable processes, systems and ways of working to support growth
• Improve delivery predictability, efficiency, quality and working capital management
• Develop our approach to procurement, supply chain, production and logistics
• Lead complex customer delivery programs and manage operational risks and dependencies
• Work cross functionally to turn commercial commitments into successful deliveries
• Build the capabilities and leadership needed for the Operations organisation of the future
• Use data, automation and AI to drive continuous improvement

What success looks like in this role

• A clear and effective operational flow from order to delivery
• More predictable deliveries and fewer operational surprises
• Stronger planning across customer demand, procurement, production and delivery
• Improved control of inventory, working capital, cost and operational risk
• Scalable ways of working that enable increased delivery volumes without corresponding increases in complexity
• A strong Operations organisation with clear accountability, capable leaders and engaged teams

The leader we are looking for

Trust is our foundation. We believe great leadership is built through how we care, collaborate, show bravery, innovate and continue to grow. How you lead matters as much to us as what you have achieved. We are looking for a leader who:

• Cares about people, quality and our mission. Creating clarity and an environment where people feel trusted, supported and empowered.
• Collaborates openly across teams and perspectives. You listen, seek different views and bring people together around shared goals.
• Shows bravery by addressing challenges, making decisions and challenging established thinking when needed. You encourage people to speak up and take initiative.
• Innovates by being curious and open to experimentation. You look for better ways forward and create space for continuous improvement, including through technology, automation and AI.
• Keeps growing by seeking feedback, learning and adapting. You develop the people around you and see change as an opportunity to strengthen both yourself and the organisation.

We don´t expect you to have all the answers, but to build trust, create direction, make thoughtful decisions and enable others to succeed.

To thrive in this role, we believe you have:

• Strong understanding of how different operational areas come together to create reliable end to end delivery
• Experience leading and developing people, teams and organisational capability
• The ability to turn complexity into structure, priorities and execution
• Sound commercial and financial understanding and the judgement to balance customer commitments, capacity, cost, quality and risk
• The ability to work effectively across functions and build strong relationships at different levels of an organisation
• The curiosity and ambition to continue developing both yourself and the organisation

Extra points for:

• Experience in supply chain, procurement, production, logistics, program management or complex customer delivery
• Experience from technology, cybersecurity, defence, critical infrastructure or another regulated environment
• Experience with international supply chains, export control or quality management
• Experience building or scaling Operations in a growing or changing organisation

Why Clavister?

At Clavister, you will be part of a company with an important mission and ambitious plans for the future. We offer the opportunity to take a central role in shaping how we grow, building an Operations organisation that makes a real difference to our customers, our people and our business.

You will join a committed team of colleagues who care about what we do and how we do it. Together, we are working to protect critical infrastructure, organisations and society through technology that truly matters.

Interested in joining us?

We would love to hear from you! We review applications continuously and meet with qualified candidates throughout the process, so don't hesitate to apply.