Job Description

About World Business Lenders

• World Business Lenders (WBL) is a privately held portfolio lender specializing in real estate-secured business loans for underserved businesses. WBL operates with a fully remote, multinational workforce and an experienced executive leadership team.
• Typically, the work schedule is from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday, though additional hours may be required based on business needs.

About the Role

• The Chief Operating Officer is responsible for providing operational leadership and coordination across the Company’s Lending Operations, including Intake, Processing, Valuation, Underwriting, Title, and Closing, as well as Asset Resolution and Loan Administration (Servicing).
• This role will work closely with the senior leadership responsible for each function to ensure these areas operate as an integrated, end-to-end lending and asset lifecycle.
• The Chief Operating Officer will focus on improving coordination within and between departments, establishing consistent processes and performance standards, identifying operational bottlenecks, monitoring key performance indicators, and ensuring that issues are addressed before they negatively impact lending, servicing, or asset resolution.
• The Chief Operating Officer will focus on process integration, performance standards, operational efficiency, cross-functional coordination, and resolution of issues across the broader lending and asset lifecycle.
• The position will report directly to the Chief Executive Officer and will serve as a key operational partner to executive leadership. The role will provide visibility into operational performance, risks, capacity, and opportunities for improvement across the functions within its scope.

What Success Looks Like

• Improve coordination and accountability across Lending Operations, Asset Resolution, and Loan Administration.
• Reduce operational bottlenecks and unnecessary handoffs.
• Improve turnaround times and overall process efficiency.
• Establish clear and measurable operational KPIs and improve visibility into performance for executive leadership.
• Identify and resolve recurring operational issues.
• Build scalable processes capable of supporting the company's continued growth.
• Create a unified and efficient end-to-end operating model across the lending, servicing, and asset-resolution lifecycle.

What You'll Be Doing (Core Responsibilities)

• Operational Leadership
• Closing Operations Oversight
• Valuations Oversight
• Asset Resolution Oversight
• Lending Operations Oversight
• Loan Administration (Servicing) Oversight
• End-to-End Process Management
• People & Organizational Leadership
• Executive & Cross-Functional Responsibilities

Requirements

Education

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field preferred.

Required Experience:

• 7+ years of progressive experience in operations, lending, financial services, commercial finance, asset management, or a related industry.
• Experience managing or coordinating multiple operational functions.
• Experience working with senior-level leaders and cross-functional teams.
• Strong understanding of closing operations and the loan lifecycle.
• Experience with valuations, asset resolution, servicing, collections, or related functions strongly preferred.
• Demonstrated experience improving business processes and operational efficiency.
• Strong analytical and problem-solving skills.
• Ability to interpret operational data and translate it into actionable recommendations.
• Excellent communication and organizational skills.
• Demonstrated ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong leadership skills with the ability to influence without unnecessarily duplicating the authority of functional department heads.

Core Competencies

• Operational Leadership
• Cross-Functional Management
• Process Improvement
• Closing Operations
• Performance Management
• Data Analysis
• Problem Solving
• Strategic Thinking
• Accountability
• Executive Communication
• Change Management
• Organizational Development

Benefits

What We Offer

💰 Compensation includes a base salary of $200,000-$250,000

• Plus incentive compensation eligibility (equity and deferred cash bonus), based on level and company policy.

🏖️ Benefits include medical, dental, vision, life, and disability coverage; a 401(k) with company match; and paid holidays and paid time off (PTO).

🌍 Work Environment: This is a remote role with occasional travel.

Ready to Apply?

If this sounds like you, we'd love to hear from you - submit your CV in English and hit Apply