Job Description

The Organization:

• C3Wellbeing has been offering high quality employee assistance program services for over 35 years.
• C3Wellbeing provides support, resources, and information for personal and work-life issues. C3Wellbeing is town sponsored, confidential, and provides services at no charge to employees and their dependents.
• The work-life specialists conduct the research and provide qualified referrals and customized resources for child and elder care, moving, pet care, college planning, home repair, buying a car, planning an event, selling a house, and more.
• C3Wellbeing provides legal advice “on call”, regarding legal matters such as divorce, custody, adoption, real estate, debt and bankruptcy, landlord/tenant issues, civil and criminal actions.
• The organization offers online access to search for qualified child and elder care, attorneys, and financial planners.
• C3Wellbeing was established in 1987 as a pilot student assistance program based on the Substance Abuse and Mental Health Services Administration (SAMHSA) model in seven Rhode Island High Schools. C3Wellbeing now provides services in 63 Middle and High Schools in 32 school districts, with a mission to reduce substance use and promote mental health among people ages 12 to 18.
• Student Assistance Counselors teach an eight-session curriculum designed to educate students about substance use and the impact of family addiction. It also provided students with exposer to the Student Assistance Counselor in a non-threatening, non-stigmatizing manner. Counselors also provide confidential, short-term, individual and group counseling services for students on an as needed or referral basis.

The Opportunity:

• The Chief Operating Officer (“COO”) will be an important member of the Senior Executive Team and will have a seat at the leadership table.
• C3Wellbeing’s Board seeks an experienced professional leader who brings a full set of executive abilities to the position as this senior level professional will be involved in major strategic and operational decisions affecting the organization.
• C3Wellbeing is a highly visible organization in the community. This role requires a leader who is collaborative, a visionary, and genuinely passionate about making a difference in the lives of people in need.
• This professional will have a significant impact on the organization’s budget and diverse funding streams, including Federal, State, and Local grants.
• The COO will serve as a team player who will interface with clinicians, staff, and stakeholders, as well as with partners of the organization.
• The culture reflects teamwork, loyalty, and impressive longevity. The positive work environment fosters strong work ethics, integrity, and personal and professional growth.
• People are open and honest with one another. Team members are focused on the organization’s mission. Employees are driven by the desire to serve their private and public sector employers and school districts throughout Rhode Island.

Key Priorities:

• Ensure that C3Wellbeing continues to find innovative approaches and funding sources for new programs that support the mission and complies with Federal and State rules and regulations.
• Provide significant assistance, oversight, and guidance to the agency’s budgeting and financial management efforts for both divisions.
• Participate in Union contract negotiations. C3Wellbeing's school-based counselors are members of RIFT, Healthcare division, with an exceptionally cooperative and collaborative labor management history.
• Manage and enhance the finance systems, policies, reporting systems, and the relationship with the external business partners (e.g., auditors, vendors, etc.).
• Along with the CEO, evaluate, motivate, and manage approximately 80 top performing professionals. The COO will lead a team of 6 direct reports, 12 EAP Division managers; consultant Clinicians; administrative support staff and support the CEO with managing 68 Student Assistance Division team members.

Key Responsibilities:

• Work collaboratively with the Board and Leadership team to achieve goals and objectives set forth in the strategic plan, to include ongoing updates and assessments.
• Collaborate with all departments to optimize the operations necessary to provide first class services to clients.
• Oversee budgeting, financial management, and financial reporting for the organization, that has a multi-million-dollar budget and diverse funding streams, including Federal, State, and Local grants.
• Effectively work with a 9 to 15 member governing Board of Directors, representing a cross section of the community.
• Assist C3Wellbeing Management in ensuring that quarterly financial, statistical, and programmatic reports required by funders are submitted accurately and in a timely fashion.
• Work with the Senior Executive Team to improve cost efficiencies at every level of the organization.
• Partner with Board Governance Committee to identify and solidify new members and leadership.
• Ensure the timely completion of the organization audit and that the organization is following all State and Federal regulations and filings.
• Negotiate and execute contracts with consultants and vendors on behalf of C3Wellbeing.
• Prepare and successfully negotiate yearly contracts for 32 school districts.
• Enhance communications with all levels of employees. Encourage them to pro-actively communicate issues that will initiate problem solving and creativity.
• Manage the medical records electronic system with the outside IT consultant to ensure HIPAA compliance.
• Help to build a dynamic organization with skilled and competent clinicians.
• Ensure that all policies, protocols, and agreements of the organization are reviewed, updated, and implemented to include annual employee assessments, work plans, and the inclusion of compensatory adjustments as an annual consideration.
• Prioritize staff development and growth to include the necessary resources to support a dynamic, evolving, and competent team.
• Assist with grant writing to ensure the requisite level of new and historical funding.
• Assist with the development of a wide array of communications to support C3Wellbeing's variety of student and employee assistance offerings.
• Serve as an external face of the organization by participating in industry panels and other speaking engagements.
• Embrace diversity, equity, and inclusion. Ensure it is embedded in all actions and interactions (internally and externally), including employee development, retention, and recruiting.
• Review the organization’s technology needs and assist in recommending enhancements to ensure safe and effective systems support of the business.

Requirements

Senior Leadership’s Definition of Success for an Outstanding Performer:

• Set the tone for the Agency as a highly ethical, honest, and fair leader, with integrity that is beyond reproach.
• Consistently demonstrate critical competencies in three broad categories: commitment to results, business savvy, and leading positive change.
• A demonstrated track record of effective personnel management, including leading a team of staff professionals.
• Be team-oriented, a visionary, and genuinely passionate about making a difference in the lives of people in need.
• A strategic thinker who is customer focused and goal driven.
• Be action oriented, innovative, and translate broad goals into achievable steps.
• Be transparent, but discreet with information-sharing. Possess a systems-oriented approach, and quickly absorb the operational details of a diverse and ever-changing organization.

Job Qualifications:

• Knowledge of and experience in management and administration, including human services, finance and personnel, planning, evaluation, and governance.
• Experience in non-profit grant management and community relations is preferred.
• Significant experience with Board relations and assisting with the development of strategic plans is preferred.
• Solid public relations, community, and media relations skills.
• Strong personal and public speaking skills is required to make formal and persuasive presentations.
• Excellent writing skills and detail orientation. Prior grant writing experience is preferred, but not required.
• Experience with professional labor organizations is an asset.