Job Description

Location: Bengaluru,Karnataka,India

About Exotel

Exotel is one of Asia’s leading customer communication platforms, helping businesses build better customer experiences through cloud-based communication solutions.

We bring together CPaaS, CCaaS, and Voice AI to help businesses manage customer conversations across voice and digital channels. Our platform powers billions of customer interactions globally, enabling enterprises to connect with their customers at scale, automate conversations, and deliver seamless experiences.

With a strong presence across India, APAC, the Middle East, and Africa, exotel works with thousands of businesses across industries. We are building the next generation of AI-powered customer communication, where intelligent voice and digital experiences become an integral part of how businesses engage with their customers.

At Exotel, you’ll work in a fast-paced, high-ownership environment alongside teams across Product, Engineering, Sales, Marketing, and Customer Success, solving complex problems at scale and shaping the future of customer communication.

About the role

Exotel is hiring a Chief of Staff to work directly with our CTO. This is not a coordination role. We want a builder: someone who has started something, runs it, and can still build things with their own hands.

You will work on whatever matters most to the CTO and the engineering organisation at the time, and you will be expected to ship, not just organise.

Reports to: CTO

Location: Bangalore

What you'll do

• Take on problems the CTO would otherwise own, and drive them to an outcome.
• Run the CTO's operating rhythm: staff meetings, quarterly reviews and OKR planning.
• Build dashboards and engineering metrics (e.g. DORA) that give the CTO visibility into delivery and reliability.
• Build working tools, prototypes and analyse yourself rather than handing them off.
• Run cross-team engineering initiatives from start to finish, working with engineering and product leaders.
• Act as a thinking partner to the CTO on technical strategy, priorities and decisions.
• Turn technical proposals into clear decision options and one-page briefs.
• Shape the technical story for board, investor and customer material.
• Work with Finance on the engineering budget and infrastructure and cloud spend.
• Coordinate communication during major incidents or critical infrastructure issues.
• Help evaluate vendors and tools.

Who we're looking for

• You have founded or built something and run it yourself. A company that didn't work out counts — we value what you learned.
• You are more technical than a typical Chief of Staff and can build things, not only coordinate them.
• Builds systems and processes that others adopt and trust.
• Comfortable reading system architecture, technical documentation and engineering roadmaps.
• Can explain complex systems end to end to non-technical audiences.
• Works well in ambiguity and proposes a first solution rather than waiting for direction.

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