The Chief of Staff, Pharmacy Services, serves as a trusted advisor and strategic partner to the Managing Director of Pharmacy Services. This role is responsible for supporting the execution of key business priorities, driving organizational effectiveness, facilitating cross-functional collaboration, and ensuring alignment across a complex and evolving healthcare services organization.
Working closely with Pharmacy Services leadership and key enterprise partners, the Chief of Staff will help translate strategic priorities into actionable plans, track execution against critical initiatives, coordinate leadership activities, and drive operational excellence across the organization.
The ideal candidate is a highly organized, strategic thinker with strong communication, project management, and influence skills who thrives in a fast-paced, matrixed environment.
KEY RESPONSIBILITIES
Strategic Planning & Execution
Support the development and execution of Pharmacy Services strategic priorities and annual business objectives
Partner with leaders to translate business goals into actionable plans and measurable outcomes.
Monitor progress against key initiatives and provide visibility into risks, dependencies, and opportunities.
Support business reviews, leadership meetings, and strategic planning activities.
Leadership Team Effectiveness
Coordinate operating rhythms for the Pharmacy Services leadership team, including staff meetings, business reviews, and leadership forums.
Drive follow-up and accountability for key decisions and action items.
Prepare executive presentations, updates, and meeting materials for senior leadership discussions.
Help ensure priorities remain aligned and resources are focused on the most critical business needs.
Cross-Functional Leadership
Lead and coordinate high-priority initiatives that span multiple functions, teams, or business units.
Partner with leaders across Operations, Clinical Services, Revenue Cycle Management, Client Success, Product, Finance, Human Resources, and broader Health System Services teams to drive business outcomes.
Facilitate collaboration and issue resolution across stakeholder groups.
Communications & Change Management
Support organizational communications and leadership messaging.
Assist in developing communication strategies and materials related to business initiatives, organizational changes, and transformation efforts.
Partner with HR and business leaders to support employee engagement and change management activities.
Ensure leadership communications are clear, consistent, and aligned with organizational objectives
Business Operations & Governance
Maintain governance processes and reporting mechanisms that support effective decision-making.
Develop dashboards, status updates, and executive summaries for leadership review.
Identify opportunities to streamline processes, improve coordination, and enhance organizational effectiveness.
Support ongoing operational planning and priority management activities.
Special Projects
Lead strategic projects and analyses on behalf of the Managing Director and Pharmacy Services leadership team.
Conduct research, gather insights, and develop recommendations to inform business decisions.
Support business transformation, integration, and organizational effectiveness initiatives as needed.
QUALIFICATIONS
Required
High School Diploma or GED.
5+ years of experience in healthcare, pharmacy services, consulting, business operations, project management, strategy, or related fields.
Demonstrated success managing complex cross-functional initiatives. Strong written and verbal communication skills, including executive-level presentations.
Experience working in matrixed organizations and influencing stakeholders without direct authority.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple competing priorities while maintaining attention to detail.
Preferred
Bachelor's degree or equivalent experience.
Experience in pharmacy services, specialty pharmacy, healthcare operations, or health system services.
Experience supporting senior leaders or executive teams.
Knowledge of healthcare operations, reimbursement, revenue cycle, or clinical service environments.
Experience in organizational change management or business transformation initiatives.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.
The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.
