Job Description

Vanguard is seeking an energetic, results-oriented professional to serve as Chief of Staff for a Vanguard Sr leader. This role is a trusted advisor, consultant, and thought partner, operating at the intersection of strategy, execution, and communication. The successful candidate will bring a strong consulting mindset, demonstrated ability to influence senior stakeholders, translate strategy into action, and drive outcomes across a complex, global organization.

In addition to core Chief of Staff responsibilities, this role owns and drives Financial Advisor Services Technology's (FAST) Change and Communications strategy, influencing and engaging a 300+ person global technology organization. The successful candidate will bring strong executive presence, exceptional consulting and stakeholder management skills, the ability to translate strategy into action, and a passion for enabling crew to do their best work.

Responsibilities

Chief of Staff
• Serve as a strategic partner to help shape priorities, drive focus, and ensure effective execution of FAST’s agenda.
• Plan, facilitate, and continuously improve weekly senior staff meetings, enabling presenters to deliver value-added, outcome-oriented discussions.
• Support achievement of the Divisional CIO’s development and external presence objectives, including preparation for internal and external engagements such as monthly client interactions, quarterly publications, and monthly LinkedIn communications.
• Design and execute high-impact global town halls, ensuring clear messaging, strong engagement, and alignment to divisional and enterprise priorities.
• Anticipate risks, dependencies, and opportunities, proactively bringing insights and recommendations to senior leadership.

Change and Communication
• Define, own, and execute comprehensive change management strategies for large, complex, cross-sub-divisional initiatives (e.g., global delivery and location strategy).
• Develop and sustain an enduring internal and external communications approach that ensures crew and leaders at all levels feel informed, connected, and engaged.
• Translate complex strategies and initiatives into clear, compelling narratives tailored to diverse audiences.
• Create and deliver executive-level communications and materials, including long-form written communications, presentations, and multimedia content.
• Partner closely with technology, business, and people leaders to ensure consistency of message and alignment to Vanguard’s values and ways of working.

Qualifications
• Five years of consulting, strategy, or chief of staff experience supporting senior executives required.
• Strong written and verbal communication skills, including long-form written communications, presentations, video, and executive messaging.
• Proven consulting, advisory, and strategic problem-solving skills, with the ability to influence leaders and navigate complex organizational dynamics.
• Interpersonal and organizational savvy with strong stakeholder management capabilities.
• Strong organizational skills, resourcefulness, and ability to drive execution through others.
• Ability to synthesize complex information, identify key insights, and develop actionable recommendations for senior leaders.
• Experience interacting with and acting as a trusted advisor to senior leadership.
• Experience influencing senior-level executives on critical business decisions.
• Change management, and/or internal communications experience.
• Undergraduate degree or equivalent combination of training and experience required / Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.