Job Description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

In the Customer Success team, we are looking for people with commitment for delivering customer success. As a Chief of Staff - Cloud Accelerate Factory also refer as the Technical Program Manager in the Worldwide team, you will partner with the Field Customer Success teams and other stakeholders to enable customers to achieve their Frontier Transformation outcomes. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. Cloud Accelerate Factory (“Factory”) is a differentiated delivery investment from Microsoft designed to jumpstart the cloud journey for customers through hands-on deployment assistance from Microsoft. 

The Business Manager / Chief of Staff serves as a strategic partner to the Vice President and leadership team, helping drive business execution, operational excellence, organizational health, and strategic initiatives. This role acts as a force multiplier for the VP by creating clarity, alignment, and accountability across the organization. 

The successful candidate combines strategic thinking, operational rigor, executive communications, and stakeholder management to accelerate business outcomes and enable leadership effectiveness. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive business operations, planning, and execution: Partner with leaders and stakeholders to translate strategy into execution plans, manage organizational planning and rhythm of business, track performance through scorecards and metrics, and ensure alignment with strategic priorities.
• Lead financial, resource, and operational management: Oversee budgeting, forecasting, headcount and resource planning, monitor business performance, identify course-correction opportunities, and support business continuity and compliance across the organization.
• Enable leadership effectiveness and organizational health: Strengthen executive communications, build strategic stakeholder relationships, align team activities with leadership objectives, uphold confidentiality, and drive culture, inclusion, compliance, and employee engagement initiatives.
• Deliver cross-functional programs and strategic initiatives: Manage complex projects and programs, coordinate across teams, create clarity in ambiguous situations, facilitate decision-making, and drive successful execution of high-impact business priorities.

Business Strategy & Planning 

• Partner with the VP and leadership team on annual planning, fiscal management, and strategic priorities. 
• Drive execution against business objectives, key results, and operational metrics. 
• Identify risks, dependencies, and opportunities and help develop mitigation plans. 

Rhythm of Business 

• Own executive ROB across monthly, quarterly, and annual business reviews. 
• Develop executive-ready insights and recommendations. 
• Ensure leadership decisions are translated into measurable actions. 

Leadership Team Effectiveness 

• Drive alignment across leadership team priorities and initiatives. 
• Facilitate leadership meetings and track action items. 
• Improve cross-functional collaboration and decision making. 

Communications & Executive Presence 

• Lead internal communications and executive messaging. 
• Prepare leadership presentations, town halls, all-hands meetings, and stakeholder briefings. 
• Represent leadership priorities across partner organizations. 

Financial & Organizational Management 

• Partner with Finance on budget planning, forecasting, and resource allocation. 
• Support workforce planning, organizational design, and hiring strategies. 
• Monitor organizational health and employee engagement. 

Special Projects 

• Lead strategic initiatives requiring coordination across multiple organizations. 
• Drive operational transformation and process improvements. 
• Create clarity in ambiguous situations and accelerate decision making. 

Qualifications

Required/minimum qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 4+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.
• Knowledge and experience in Cloud & AI Platforms, Tools, Services, on the Microsoft Cloud or other cloud environments. 
• 2+ years experience in Operational execution or leadership role and working in a customer-facing role (e.g., internal and/or external) 
• Prior experience in Finance Operations or related roles

Business Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.