Job Description
The Chief of Staff to the Global Chief Customer Officer (CCO) is a high-impact, mission-critical leadership role at Navan. The CCO is directly responsible for driving more than 85% of Navan’s revenue through the entire customer lifecycle—onboarding, growth, adoption, retention, and renewals. You’ll be at the heart of our business, acting as the CCO’s strategic partner and force multiplier to accelerate Navan’s goals for scale, customer satisfaction, and revenue growth. Additionally, you will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations.
What You’ll Do
- Drive Strategic Execution
- Be the right hand to the CCO, directing focus toward the most critical revenue-impacting opportunities across Customer Success, Support, Onboarding, and Professional Services.
- Stand up and run high-priority, cross-functional initiatives: from customer expansion programs, at-risk account interventions, and NRR optimization pilots, to scaling impactful customer onboarding and support experiences.
- Surface business insights: Synthesize dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention.
- Orchestrate Operational Excellence
- Own the operating rhythm of the CCO organization: Lead staff meetings, Quarterly Business Reviews, and project tracking; ensure seamless follow-up and accountability.
- Identify and resolve bottlenecks across teams, helping the CCO and customer leaders operate at peak efficiency.
- Partner with Revenue Operations, Sales, Product, and Engineering to anticipate cross-team dependencies and accelerate revenue-driving initiatives.
- Elevate Communication & Influence
- Prepare executive and board-level materials that demonstrate the customer organization’s impact and revenue contribution.
- Facilitate transparent, motivating communication between the CCO’s office, direct reports, and the broader company.
- Represent the CCO in key forums as needed—helping drive proactive, solutions-focused outcomes.
What You Bring
- 5+ years of experience in top tier Management Consulting, Investment Banking, high-growth tech or a similar capacity.
- Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve.
- Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations.
- Demonstrated ability to synthesize business, financial, and operational information into actionable insights.
- Mastery of project management, organizational alignment, and driving cross-functional outcomes.
- Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus
- Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same.
