Job Description

What you'll do...

• Act as a force multiplier for leadership by translating strategy into execution across product, operations, and client initiatives

• Own cross-functional project tracking using tools like Jira, ensuring timelines, blockers, and deliverables stay visible and on track

• Partner with client-facing teams to support account growth, renewals, and overall experience, stepping in directly when needed

• Build and refine internal processes that improve delivery speed, communication clarity, and operational efficiency

• Analyze business performance metrics, identify gaps, and drive initiatives that improve revenue, retention, and delivery outcomes

• Lead special projects that cut across product, go-to-market, and operations, often with tight timelines and evolving scope

• Serve as a connective layer between technical teams and business stakeholders, ensuring alignment without overcomplication

What we're looking for...

• Strong business judgment with the ability to connect day-to-day execution to broader company goals

• Hands-on experience working within tech-driven environments, including familiarity with project or product management workflows (Jira or similar tools)

• Comfort operating in client-facing situations, with the ability to build trust and manage expectations in real time

• A startup mindset: adaptable, resourceful, and willing to step outside defined roles to get things done

• Ability to manage multiple priorities at once while maintaining attention to detail and follow-through

• Data-driven thinking with a bias toward action, able to turn insights into tangible improvements

• Clear communicator who can simplify complex ideas for both technical and non-technical audiences