When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Reporting to the Hospital President, the Chief Nursing Officer (CNO) is responsible for overseeing the strategy, operations, and systems that ensure the delivery of patient-centered nursing care at the highest quality. A key aspect of this role is advancing nursing practice through continuous professional development, innovation in nursing care, and a commitment to operational excellence. The CNO provides executive leadership in all areas related to nursing leadership, clinical practice, quality improvement, and cost management/revenue optimization, ensuring that nursing initiatives align with and support the hospital's strategic and operational goals.
Duties and Responsibilities:
The CNO isdirectly responsiblefor nursing practice throughout all areas/service lines at BID-Plymouth including the emergency services, inpatient nursing services,procedural areas,nutritional services, professional nursing practice, communitywellnessand community benefits/relations.
Responsible for the effectiveselection,developmentand performance management of staff, both directly and through the Nursing Directors and Managers to ensure the right talent is in place to achieve staff experience, clinical, patient experience,qualityand financial goals.
The CNO directs a team of Directors and Managers in the delivery of systems and programs designed to promote the efficient and effective delivery of nursing care. The CNO serves as a mentor and a resource to both the Nursing Directors and Nurse Managers whoparticipateonthe various service line teams. May have direct operational responsibility for one or more nursing areas.
The CNO is amemberof the Senior Leadership Team, and both actively and directly collaborates in the development and ultimate success of the Hospital strategic and operational priorities. The CNO develops and sustains relationships that are built on a high degree of trust, effective communication, collaboration, and mutual respect with all staff, physicians, Board Members, Beth Israel Lahey Health (BILH) colleagues and community members.
Serve as the senior nursing leader in labor negotiations with unionsrepresentingnursing and clinical staff.
Foster a constructive working relationship with union representatives and act as a point of escalation for grievances and disputes.
Interpret and implement provisions of collective bargaining agreements; ensure compliance across nursing units.
Lead conflict resolution strategies between staff, departments, and leadership tomaintaina productive and respectful work environment.
Provide coaching and guidance to nursing leaders in managing interpersonal or labor-related conflicts.
Ensures that development and continuous evaluation of strategies and systems are designed to promote nursing care of the highest safety and quality, and patient care is grounded in evidence-based practice and that is focused on the needs of patients and their families.
Provide leadership and guidance in conceptualizing and implementing a philosophy of nursing, which advances the discipline of nursing,facilitatesthe design/redesign of patientcare delivery, builds relationships among constituents both within and outside the nursing division, and promotes education, information sharing, and professional development.
Collaborates with the Sr. Leadership Team, direct reports and others in the development and implementation of operating and capital budgets. Develops and implements ongoing measures/evaluation methods related to all dimensions of performance inclusive of budget and productivity targets.
In partnership with Human Resources, ensures the recruitment, retention, development, succession planning for and engagement of patient care team members and leadership.
Plays anactive leadership role in developing, implementingandmonitoringgoals that address ethnic and racial disparities, promote an inclusive patient care and workplaceenvironmentand ensure the nursing staff teamrepresentsthe diverse backgrounds of the community that it serves at all levels.
Participates in development,educationand implementation of technology solutions thatsupportboth clinical and administrative operations, including but not limited to EPIC, Workday, productivity applications.
Forges andmaintainsrelationships with BILH, andidentifiesopportunities to expand services, create efficiencies, and further advance the relationship. Performs assessments todetermineareas for improvement and better collaboration.
Partners with the CMO to enhance the care delivery model with a focus on care coordination, patient flow, length of stay, readmission rates, access to care,eliminatingharm, capacity management, and quality and efficiency of care. Implements rapid implementation of best practices understanding what is needed for adaptation by providers and sites of care.
Sustains and enhances the shared governance model for nursing to include implementation of a nursing organizational infrastructure that supports this model.
Provide leadership for continuous improvement in clinical quality and patient safety, including implementing National Patient Safety Standards and staying informed on trends in quality improvement.Clinical best practices are regularly integrated into care delivery.
Ensures the ongoing compliance with all relevant regulatory bodies, including The Joint Commission, CMS, and the Department of Public Health.
Minimum Qualifications
Educational Requirements/Credentials:
Master's degree in Nursing and Business Administration, Healthcare Finance or Hospital Administrationrequired Doctoral Degree Preferred. (DNP or PhD)
Massachusetts Nursing License Required
Experience Requirements
Ten years progressively more responsible executive/director level leadership experience in patient care in an acute care setting.
Advanced knowledge of professional nursing practice in an executive or specialty practice area asevidencedthrough certification (e.g.CENP, NEA-BC, FACHE, etc.) preferred.
Epic experience a strong plus and/or a thorough understanding of the Electronic Medical Record system, concepts of clinicalinformatics, and other advanced health care technologies.
A thorough understanding of the health care environment and all applicable laws and regulations.
In depth knowledge of system thinking, change leadership, shared governance, matrix reporting, continuous improvement, process improvement, critical thinking, and financial and productivity management.
Duties and Responsibilities:
Nursing PracticeDirectly responsiblefor nursing practice throughout all service lines atBID-Plymouth toinclude the emergency department, inpatient nursing, endoscopy, surgical services, ambulatory nursing practice, Joint Commission compliance, and other support services.
Nursing Administration Directs the delivery of systems and programs designed to promote the efficient and effective delivery of nursing care. Serve as a mentor and a resource to both the Associate Chiefs and to the nurse managers whoparticipateinthe various service line teams.
Executive Leadership Serves at the executive level in the hospital and assumes an active leadership role with the hospital's governing body, senior leadership, medical staff,managementand other clinical leaders in the hospital's decision-making structure.
Competencies
Decision Making: Ability to make decisions with significant, broad implications for the
management and operations of a major department or multiple departments. Participates in decisions onoverallstrategy and direction of the organization.
Problem Solving: Ability to address problems that are broad,complexand abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques,negotiationand diplomacy to develop solutions.
Independence of Action:Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies,andallocatesresources.
Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff,managementand external customers across functional areas.
Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate,motivateand persuade others.
Knowledge Abilityto demonstratebroad and comprehensive knowledge of theories, concepts,practicesand policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
TeamworkAbility to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
The above statements are intended to describe the general nature and level of work to be performed.
They are not to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
Beth Israel Lahey Health, including all of its employing entities, are a purpose-driven, values-based organization that unites our workforce of people who provide exceptional health care to everyone we serve.All of the employing entities of Beth Israel Lahey Health maintain policies of equal employment opportunity and non-discrimination in employment. Please see here for more information about our purpose and values (https://bilh.org/about/purpose-values) and here for more information about our Equal Employment Opportunity Policy (https://bilh.org/careers/eeo-policy
Pay Range:
$265,000.00 USD - $300,000.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time In addition to base compensation, this position may be eligible for additional compensation, which may include performance-based incentive bonuses.
Beth Israel Lahey Health is a new, integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what health care can and should be.
