Job Description

The CIO will be responsible for defining and executing Loom Solar's overall technology, digital transformation and information systems strategy . The CIO will work closely with the CEO and business leaders to identify where technology can: Increase revenue Improve employee productivity Reduce operating costs Improve customer experience Strengthen dealer and distributor relationships Automate business processes Improve manufacturing efficiency Improve inventory and working-capital management Create real-time management visibility Reduce dependency on individuals Enable Loom to scale rapidly without proportionately increasing manpower Key Responsibilities 1. Technology Strategy Develop Loom Solar's 3–5 year technology roadmap aligned with business objectives. Build a scalable technology architecture capable of supporting rapid business growth. Identify opportunities for automation, AI, analytics and digital transformation. Establish technology standards, governance and security policies. Evaluate and adopt emerging technologies relevant to solar, manufacturing, distribution and retail. 2. Digital Transformation Lead the transformation of Loom from manual processes to digital processes . Key areas include: Sales → Dealer → Customer → Order → Production → Dispatch → Installation → Service → Payment Digitize workflows across departments. Eliminate unnecessary Excel/manual reporting. Automate approvals and repetitive activities. Create digital workflows with clear ownership and accountability. Build a single source of truth for business information. 3. Business Applications Own and optimize the company's technology ecosystem, including: ERP CRM Dealer management system Sales-force automation Manufacturing systems Inventory and warehouse systems Finance systems HRMS Customer service systems Partner portals Consumer applications Analytics and BI platforms E-commerce platforms Lending/financing technology Service and installation platforms The CIO will ensure that these systems are integrated rather than operating as independent applications . 4. Sales & Dealer Technology Build technology to support Loom's large dealer and sales network. The CIO should enable: Dealer onboarding Dealer KYC Dealer enquiry management Lead allocation Sales-force tracking Dealer ordering Inventory visibility Pricing visibility Scheme management Incentive calculation Dealer performance dashboards Dealer credit limits Payment tracking Dealer reactivation Territory management Competition price tracking Dealer communication The objective is to make every salesperson, dealer and distributor more productive through technology . 5. Customer Technology Build a superior digital customer journey from enquiry to installation and after-sales service. Technology should enable: Lead → Qualification → Quotation → Financing → Order → Installation → Commissioning → Warranty → Service Develop and improve: Consumer app/portal Lead management Online quotation Solar system configuration Financing application Installation tracking Warranty registration Service requests Customer communication Customer feedback Referral and influencer programs 6. Data & Business Intelligence Create a real-time management information system for the CEO and leadership team. Build dashboards covering: Revenue Sales Dealer productivity Dealer activation Inventory Production Dispatch Gross margin Working capital Collections Customer acquisition Service Employee productivity Manufacturing efficiency Project execution The CIO should make "data before opinion" a core management principle. 7. Artificial Intelligence & Automation Develop an AI roadmap for Loom Solar. Potential applications include: AI sales assistant AI customer support AI dealer support Lead scoring Sales forecasting Demand forecasting Inventory optimization Production planning Predictive maintenance Pricing intelligence Collection prediction Employee productivity analytics Automated MIS Management reporting AI-powered knowledge management The CIO should continuously identify processes where AI can replace repetitive human work . 8. Manufacturing Technology Work with the manufacturing team to build a technology-enabled factory. Focus areas: Production planning MES OEE monitoring Quality tracking Machine monitoring Predictive maintenance Raw-material planning Warehouse automation Barcode/RFID Production traceability Energy monitoring Real-time production dashboards Quality analytics The objective is to move toward a smart factory environment . 9. Supply Chain & Inventory Build technology systems for end-to-end supply-chain visibility. The CIO will work with operations to improve: Demand forecasting Procurement planning Raw-material availability Finished-goods inventory Warehouse management Dispatch planning Logistics tracking Dealer stock visibility Slow-moving inventory identification Working-capital optimization 10. Finance & Lending Technology Support Loom's financing marketplace and financial ecosystem. Technology should enable: Customer credit applications Multiple NBFC integrations Loan eligibility Digital documentation Application tracking Loan disbursement tracking EMI/payment status Dealer financing Reconciliation Fraud detection Customer consent and data security 11. Cybersecurity & Data Protection Own the company's cybersecurity framework. Responsibilities include: Data protection Access management Identity management Cybersecurity monitoring Backup and disaster recovery Business continuity Application security Vendor security Employee security awareness Compliance with applicable data-protection regulations 12. Technology Organization Build a high-performance technology team covering: Enterprise applications Product management Software development Data & analytics AI Cybersecurity Infrastructure IT support Automation Business intelligence Digital transformation Create a culture of ownership, speed, innovation and business impact . CEO-Level Expectations The CIO will not be measured simply by: "How well IT is running." The CIO will be measured by: "How much technology improves Loom Solar's business." The CIO should continuously answer: How can technology increase sales? How can technology increase employee productivity? How can technology improve dealer productivity? How can technology reduce cost? How can technology improve customer experience? How can technology reduce working capital? How can technology improve manufacturing efficiency? How can technology improve management visibility? What work can be automated? What can AI do better, faster or cheaper? Key Performance Indicators (KPIs) Business KPIs Technology-driven revenue contribution Revenue per employee improvement Cost savings through automation Productivity improvement Digital adoption % Adoption KPIs Employee digital adoption Dealer digital adoption Sales-app adoption Customer-app adoption Digital transaction % Automation KPIs Number of processes automated Man-hours eliminated Reduction in manual reporting Reduction in process turnaround time Data KPIs Dashboard adoption Data accuracy Real-time reporting coverage Reduction in MIS preparation time Technology KPIs System uptime Application performance Cybersecurity incidents Critical system downtime Technology project delivery % Business Transformation KPIs Reduction in cost-to-serve Reduction in order-to-cash cycle Reduction in lead-to-order time Reduction in inventory days Improvement in dealer productivity Improvement in customer satisfaction Requirements We are looking for a business-oriented technology leader who has: 10+ years of technology leadership experience Experience leading large-scale digital transformation Experience managing ERP/CRM/business applications Strong understanding of data and analytics Exposure to AI and automation Experience scaling technology in a high-growth organization Strong understanding of business processes Experience managing technology teams and external partners Strong cybersecurity and IT governance knowledge Excellent stakeholder-management skills Ability to work directly with the CEO and business leadership Benefits Work Timing : 10:00 am to 7:00 pm (Monday to Saturday) Education : MBA/Computer Science Address : Loom Solar Pvt Ltd (14/4 Mathura Road, Faridabad 121003) Contact : Muskan Singh Gender : Male / Female Job Type : Full Time Job Location : Faridabad Industry Type : Renewable Solar Energy Pay Types : Fix Pay and Performance Incentives Support : hr@loomsolar.com