Job Description
FIRSTRUST BANK
RECOGNIZES THE LEADER IN YOU
As one of the region’s foremost community banking institutions, we take pride in fostering leadership.
As a Firstrust employee, your growth is our growth.
For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success.
For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability.
*Hybrid Position*
The Chief Human Resources Officer (CHRO) serves as a strategic partner to the CEO, Executive Chairman, and Board of Directors, and is a key member of the executive management team. This role champions and stewards a relationship driven, community focused culture that differentiates the Bank and its subsidiaries in the markets it serves.
The CHRO develops and executes an integrated Talent Strategy aligned with the Bank’s strategic Vision and reflecting its established values and long-term perspective inherent in its private ownership structure.
This role ensures the Bank is equipped with the leadership pipeline, organizational structure, and culture necessary to sustain long-term performance and strong risk management. The CHRO oversees all human capital disciplines, including talent acquisition, learning and development, organizational and performance management, career development, employee relations, total rewards (compensation, benefits, and payroll), HR technology, employee engagement, and succession planning.
JOB DUTIES AND RESPONSIBILITIES:
• Strategic advisor to the CEO and executive leadership team regarding key organizational priorities and management challenges.
• Partner closely with the Executive Chairman and CEO on executive succession planning and build leadership bench strength deeper into the organizational structure.
• Lead a Talent Planning cadence that aligns and activates the connected disciplines across the Talent Strategy, including: Workforce Planning, Talent Acquisition, Total Rewards (compensation, benefits, and payroll), Performance Management (goal setting and reviews), Learning & Development (training and career progression), Employee Relations, Organizational Development (leadership development and culture), Succession Planning, HR Technology and Systems, and Employee Engagement.
• Develop and implement enterprise-wide strategies for each HR discipline that align with business goals, enhance the employee experience, drive operational efficiency and ensure cost-effective delivery of programs.
• Oversee human capital-related risk management, ensuring compliance with applicable banking regulations and employment law, and in alignment with the Bank’s risk appetite and risk management practices.
• Provide overall leadership, guidance, and coaching to the HR team by setting the direction, aligning resources, and motivating the team to reach their full potential.
• Ensure employee relations practices are fair, consistent, and aligned with the Bank’s values.
• Responsible for financial reporting and budgeting on compensation, benefits expense, recruiting, analysis of trends, and solutions for prudent cost management.
• Direct Long Term Incentive Plan (LTIP) including plan document management, responding to questions from participants, review of accrual and payment tracking.
• Create and manage HR budget including team compensation and bonus, professional development expense, and all vendor expenses.
• Deliver monthly reporting to executive team on HR metrics and status of projects and initiatives.
• Work with 401(k) advisor and recordkeeper on content of semi-annual 401(k) committee meetings, and strategy, education, and compliance for retirement benefits.
• Stay current with human resource program advances, technology, laws, regulations, and leadership and management techniques
• Develop strong partnerships with and manage all HR vendors.
KEY ATTRIBUTES and COMPETENCIES
• Integrity. Possesses unquestioned integrity and ethics. Always leads by example. Demonstrates a firm commitment to Firstrust values and long-standing culture. A positive source of energy to all individuals and teams. Establishes trust and credibility with every individual they work with in this role.
• Strategic capabilities. Able to develop existing and new strategies based on experience and a solid understanding of customer needs, competitors, and industry trends. Demonstrated agility in addressing strategic challenges as they emerge. Ability to execute strategy.
• Leadership skills. Ability to build an effective team. Motivates teams to achieve objectives; can lead key initiatives and focus their team on key priorities. Provides clear direction, delegates, communicates, and coaches. Creates a dynamic and positive work environment for teams that encourages personal accountability and a growth mindset. Demonstrated ability to consistently deliver results.
• Communication and conflict resolution skills. Can effectively present/inspire/motivate individuals and teams. Ability to convey complex, technical concepts orally and in writing clearly and concisely. Excellent listener and synthesizer. Navigates complex dynamics and resolves conflict with discretion and sound judgment. Conducts effective meetings and follow up and ensures roadblocks are minimized or removed.
• Decision making and creative problem solving. This position functions independently and in collaboration with business units and makes decisions for routine to complex activities, keeping the CEO informed of the nature and direction of assignments. Balances competing priorities, risk, and varying perspectives, leveraging creative and strategic thinking, to make effective decisions.
SUPERVISION:
The CHRO leads the following team, with four positions reporting directly:
• Director, Sr HR Business Partner
HR Business Partner
Talent Acquisition Partner
• Payroll and Benefits Director
Payroll and Benefits Specialist
• HRIS Manager
• Employee Engagement and Training Director
Employee Engagement Manager
Training Content Administrator
QUALIFICATIONS
• Demonstrated ability to operate simultaneously at strategic and tactical levels, translating vision into execution.
• Deep understanding of how human capital drives business goals and ability to develop and execute a progressive talent strategy.
• Strong business and financial acumen with a proven ability to analyze financial data, manage accruals and budgets, identify opportunities for improvements, and establish metrics to assess the effectiveness and performance of HR initiatives
• Strategic, analytical problem solver with the ability to navigate ambiguity and lead change
• Experience building, growing, and developing high-performing teams
• Ability to partner with the leadership team to cultivate and sustain a culture that promotes high performance, open communications, inclusiveness, engagement and alignment with Firstrust's core values
• Advanced influence and communication skills to navigate a complex stakeholder environment, and cross-functional team dynamics
• Experience evaluating, selecting, and implementing modern technology tools to support the organization and optimize the employee experience.
• Exhibits a high degree of resilience and persistence, with the discernment to balance determination and drive with adaptability and responsiveness.
OTHER JOB DUTIES AND RESPONSIBILITIES:
• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.
• Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
• Prolonged periods sitting at a desk and working on a computer.
• Regularly required to drive a motor vehicle, occasional air travel, attending meetings at various venues, including but not limited to customers’ offices and/or properties, restaurants and other meeting locations, and ascend/descend stairs and or ladders occasionally to perform inspections.
• The employee may be required to lift files/materials up to 20 pounds to take to various locations.
• The incumbent will be expected to operate a computer terminal.
• Prolonged periods sitting at a desk and working on a computer
POTENITAL ON-THE-JOB-RISKS:
• None identified.
EDUCATION, TRAINING AND EXPERIENCE:
• Bachelor’s degree, and 20+ years’ experience, 10 years in a lead HR role.
• Experience in a regulated industry; Financial Services or Banking strongly preferred.
• Private company or closely held organization experience is a strong plus.
• Certifications such as SHRM-CP, SPHR, and CEBS are a strong plus
• Extensive experience with multiple human resource disciplines, including Workforce Planning, Talent Acquisition, Total Rewards including Compensation, Benefits and Payroll, Performance Management, Learning & Development, Employee Relations, Organizational Development including leadership development, organizational design, and culture, Succession Planning, HR Technology and Systems, and Employee Engagement
• Exceptional coaching and team development skills
• Thorough knowledge of state and federal employment laws and regulations
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and HRIS, LMS, and Performance Management systems
Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.
Firstrust Bank is an Equal Opportunity Employer.
If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department HResources@firstrust.com. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.
Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.
Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.
Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.
