Lead the change. Shape the culture. Build the future.
At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
Reporting to the CEO and sitting on the Executive Leadership Team, the CHRO ANZ holds enterprise-wide accountability for building, modernising, and leading the HR function across Australia and New Zealand. You will drive a phased transformation roadmap including HRIS implementation, an expanded HRBP structure, a new ER & Compliance function, and the future addition of a Compensation & Benefits capability, while leading a current team of 9 across all major HR disciplines.
What You’ll Do:
✅ Develop and execute an ANZ people strategy aligned to commercial priorities and Lagardère Group frameworks
✅ Sponsor and lead HRIS implementation; establish data-driven HR operations and board-ready reporting
✅ Lead organisational design, workforce planning, and succession pipeline development
✅ Provide executive oversight of complex ER matters; ensure full AU/NZ legislative and award compliance
✅ Oversee WHS obligations and psychosocial risk management
✅ Partner with Lagardère Travel Retail Global HR (Paris) on Group-wide people initiatives
✅ Lead, develop, and inspire a team of 9 across specialist HR functions
Qualifications & Experience:
✅ 5+ years of senior HR leadership; at least 3 years at executive level
✅ Multi-site, customer-facing industry background such as retail, travel, hospitality, or similar
✅ Proven HRIS implementation or HR transformation experience
✅ Deep ER and employment law knowledge across Australia and/or New Zealand
✅ Commercially astute with strong executive presence and influencing capability
✅ Data-literate; able to drive evidence-based decisions and executive reporting
✅ Tertiary qualifications in HR or Business (required); CAHRI or post-graduate qualifications (advantageous)
What's on offer?
✅ CEO-reporting executive role with ELT membership
✅ Lead a full-scale people function transformation with committed executive sponsorship
✅ Global partnership with Lagardère Travel Retail (Paris)
✅ Competitive executive remuneration; details shared with shortlisted candidates
✅ Sydney CBD base (access out of Town Hall Train Station) with ANZ travel
🏠 Flexible Working – Flexible start and finish times, with the opportunity to work from home, one day per week
🛍️ Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
🚀 Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
👨👩👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
💆♀️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave Day
🤝 Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
📢 APPLY NOW and let’s make travel retail magic together!
LagardèreAWPL is the Pacific region's largest and most passionate Travel Retail operator.
We are globally enabled through the backing of Lagardère Travel Retail and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners.
We are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines: Travel Essentials, Specialty, Duty Free & Luxury and Foodservice
