Job Description

Provides exceptional customer service during guest check‑in and check‑out while ensuring accurate Front Desk operations. Supports training of new desk clerks, completes daily reports, assists team members with questions or issues, and maintains the break schedule. Works closely with the Hotel Manager and promotes a positive, professional work environment by offering constructive feedback. Upholds all company policies and regulatory requirements and performs additional duties as assigned.

• Process guest check‑in and check‑out transactions accurately and efficiently.
• Assist guests with questions about the property and local area.
• Help guests book dinner reservations, shows, and entertainment when needed.
• Support guest service recovery efforts to resolve issues promptly and positively.
• Maintain a positive attitude and professional demeanor at all times.
• Stay proactively aware of all property events relevant to guests and team members.
• Support Front Desk Agents in improving individual upsell conversion.
• Maintain courteous and professional interactions with all guests, both internal and external.
• Anticipate guest needs and expectations to enhance their experience.
• Supervise Front Desk Agents and support their daily duties.
• Work a flexible schedule in a 24‑hour hotel operation, including weekends and holidays.
• Stand for extended periods during the shift.
• Demonstrate proficiency in LMS (preferred).
• Exhibit strong guest service, communication, organizational, and prioritization skills.

• Must be 21 years of age or older
• Proficient in English verbal and written

• High School diploma or equivalent required; college degree preferred, with a four‑year degree strongly preferred.

• Minimum one year of customer service experience; prior supervisory experience preferred.

• Previous hotel, reservations, or PBX experience is a plus.

• Excellent oral and written communication skills with strong teamwork abilities.

• Ability to maintain a professional, well‑groomed appearance.

• Capable of working any shift, any day of the week, in a 24‑hour hotel environment.

• Possesses strong organizational skills, prioritization abilities, and a commitment to exceptional guest service.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.