Job Description

General:

1. Provide a professional, advisory and executive support service to the Executive Team to assist in meeting the strategic goals of the establishment.
2. Supervise and control the Maintenance Request System.
3. Control, initiate and undertake assigned capital projects, from design and pricing to construction and commissioning.
4. Control and administer all Engineering and Utility Supply contracts throughout the Hotel.
5. Oversee the general cost control aspects of maintenance.
6. Carry out regular inspections of plant and equipment and ensure that inspections required by Government authorities are conducted and documented.
7. Carry out general room inspections and preventative maintenance inspections.
8. Source quotations and supervise Property Maintenance Contractors on site.
9. Control and supervise the Fire Protection Preventative Maintenance Program.
10. Check all Fire and Engineering safety features to ensure they operate at peak efficiency.
11. Ensure proper records are kept relating to all plant and equipment for the complex.
12. Ensure proper measures are taken to protect the environment and the Hotel’s adherence to it.
13. Institute systems to save energy, water and resources.
14. Implements energy and water management systems to minimize wastage and costs.
15. Supervise the daily operation and maintenance of buildings, electrical and mechanical services, water features, fixtures, furnishings and equipment.
16. Liaise and supervise all Property Maintenance Contractors on site and ensure appropriate standards are met.
17. Carry out all emergency repairs to all technical equipment, general fitting, welding and machining.
18. Maintain and audit all workshop tools and equipment for the running of workshop’s trades and functions.
19. Ensure that workshops have adequate stock and materials in Stores and that all workshops are kept in a clean and safe environment.
20. Oversee so that expenses are in line with departmental budgeting, capital plan and projects.
21. Participate in the preparation of the Strategic Business and Operating Plans.
22. Prepare monthly outlook/forecasts and reports.
23. Attend meetings as required.
24. Ensure that all associates comply with the grooming and uniform standards.
25. Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.

General

• Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
• Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
• Oversee the selection and appointment of new associates within the department.
• Conduct regular colleague meetings to keep all associates are fully informed
• Participate in the Hotel “Manager on Duty” program.
• Ensure compliance with legislated workplace health and safety requirements
• Comply with all IHG Standards and Procedures.
• Actively promote a work environment, which cares for guests and associates alike

People

• Direct daily engineering needs, plan and assign work ensuring you always have the right team in place
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Recommend or initiate any HR elated actions where needed
• Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures
• Maintain relations with outside contacts including guests, regulatory agencies, others as needed
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader

Guest Experience

• Help guests needs to ensure their satisfaction
• Use a maintenance programmed to ensure the hotel is maintained and in service for our guests

Responsible business

• Maintain and order parts and supplies whilst minimizing waste and maintaining “green” initiatives
• May be responsible for hotel security to minimize risk of theft, crime and other hazards
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done