Job Description

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn ® family.

What is the job?

As Chief Engineer you’ll manage the engineering/maintenance of your hotel and ensure the safety and comfort of hotel guests and team members. You’ll be a master multitasker and be comfortable with any repair needs. Motivating and training your team with the skills to keep hotels always looking their best.

At Holiday Inn we want people who are friendly, welcoming, and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Your day to day

People

• Direct daily engineering needs, plan and assign work ensuring you always have the right team in place
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Recommend or initiate any HR elated actions where needed
• Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures
• Maintain relations with outside contacts including guests, regulatory agencies, others as needed
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader

Guest Experience

• Help guests needs to ensure their satisfaction
• Use a maintenance programme to ensure the hotel is maintained and in service for our guests

Responsible business

• Maintain and order parts and supplies whilst minimising waste and maintaining “green” initiatives
• May be responsible for hotel security to minimise risk of theft, crime and other hazards
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities

This is the top Maintenance/Engineering job which may include one or more food or beverage outlets, and/or meeting space or catering/convention facilities. May supervise a small maintenance staff.

What we need from you

• Some college or advanced vocational training
• Four years’ experience in general building maintenance and/or construction or equivalent combination of education and experience
• Specialised expertise in plumbing, electrical, mechanical, and carpentry fields
• Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required
• Hotel experience preferred
• Professional certification and licence if required by law

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.