Job Description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

As the Chief Critical Infrastructure Engineer, you will serve as the technical leader responsible for ensuring continuous uptime, optimal performance, and operational excellence across our data centers. Acting as a key decision-maker and subject matter expert, you will drive best practices, manage critical systems, and set the strategic direction for all infrastructure operations to guarantee world-class reliability for our customers.

Key Responsibilities

• Process & Standards Leadership: Establish, review, and enhance operational processes, standards, Methods of Procedure (MOPs), and Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance.
• Strategic Project Implementation: Oversee the planning and execution of infrastructure projects and customer solutions, including the allocation and preparation of space, power, and networking resources.
• Technical Operations Oversight: Manage all aspects of technical facility operations, including power systems, HVAC, UPS, generators, mechanical systems, and critical environment controls.
• Performance Analysis: Prepare, analyze, and present monthly operational metrics, facility performance data, and technical status reports to leadership and stakeholders.
• Customer Integration & Support: Provide expert technical guidance and hands-on support for integrating and implementing customer solutions, ensuring seamless onboarding and continued operational success.
• Incident Management: Take command of problem resolution and emergency response activities, ensuring prompt resolution and minimal impact to facility uptime.
• Team Leadership: Supervise, mentor, and develop engineering and facility staff, fostering a culture of accountability, safety, and continuous improvement.
• Compliance & Best Practices: Ensure the facility’s operations adhere to industry best practices and regulatory standards (ISO 9000, ISO 14000, OHSAS 18000), and champion ongoing improvement initiatives.

Qualifications

• 7+ years of progressive experience in data center facility operations, critical infrastructure management, or related mission-critical environments.
• Proven leadership and supervisory experience with technical teams.
• Bachelor’s degree in Engineering, Facilities Management, or a related technical field; equivalent combination of education, training, and experience considered.
• Expert knowledge of mission-critical systems such as UPS, generators, power distribution equipment, mechanical and HVAC systems, and Building Management Systems (BMS).
• Demonstrated understanding of industry codes, regulations, safety standards, and quality management systems (incl. ISO 9000, ISO 14000, and OHSAS 18000).
• Strong analytical and problem-solving skills; able to manage multiple priorities under tight deadlines.
• Exceptional verbal and written communication and technical presentation skills.
• High proficiency in developing proposals, operational documentation, and technical reports.

Compensation & Benefits

• Competitive salary [Insert Range if Preferred]
• Comprehensive Health, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Company-paid Life Insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays