Job Description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners

• Deliver consistently warm, professional, and highly personalised service to all guests

• Build strong guest relationships and anticipate needs before they are requested

• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation

• Coordinate and oversee VIP arrivals, group movements, and complex guest requests

• Handle guest concerns calmly, using feedback to drive service improvements

• Work closely with Front Office and other departments to ensure seamless guest journeys

• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas

• Lead by example as a brand ambassador and actively promote hotel services and experiences

• Strong communication, leadership, and guest service skills

• Solid experience in concierge or guest services within a hotel or resort environment

• Previous supervisory or leadership experience in a concierge setting

• A confident, hands-on leadership style with the ability to coach and motivate a team

• Strong local knowledge or the ability to build it quickly and accurately

• Ability to stay calm, organised, and professional under pressure

• Flexibility to work shifts, including weekends and holidays

• Fluent in English, with additional languages considered an advantage

• High school qualification or equivalent; hospitality education is a plus