Job Description

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

• Assist guests with all inquiries, both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Authority, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Manage guests’ mails, messages, courier services and parcel postage as requested by guests

Qualifications

• Exceptional in Bahasa Indonesia and English (verbal and written).
• An active member of a local/international Hotel Concierge Association is preferred.
• Confident public presence with high EQ and impeccable manners.
• Calm, intuitive, and gracious in high-stress or high-touch scenarios.
• Skilled in Opera Cloud, MS Programs, Teams, and transportation logistics.
• Cultural sensitivity and adaptability to global clientele.
• Flexible with working hours and ability to work with tight deadlines and high-pressure environment.
• Physical ability to lift moderate weight, stand and walk for extended periods.