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  Develop and execute overall business strategies and sales plans for the company’s gemstone retail operations.
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  Establish, standardize, and operate a high-level retail system, ensuring consistency in processes, service standards, and store operations across all locations.
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  Ensure a consistent and premium customer experience across the entire retail network, maintaining alignment in brand image and service quality between stores in different cities.
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  Optimize operational efficiency, including cost control, inventory management, and stock turnover.
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  Lead, recruit, and develop the retail team, building a strong and scalable sales organization.
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  Monitor sales performance and propose effective sales programs, policies, and initiatives to drive revenue growth.
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  Collaborate with Marketing to implement campaigns, promotions, and customer engagement activities.
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  Build and maintain strong relationships with key customers, partners, and stakeholders.
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  Report business performance and propose strategic improvements to the Board of Directors

Requirements

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  Bachelor’s degree or higher in Business Administration, Economics, Retail Management, or related fields.
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  Proven experience in retail business management, preferably in jewelry, gemstones, luxury goods, or high-end fashion retail.
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  Strong expertise in building and operating standardized luxury retail systems and boutique operations.
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  Experience in managing customer experience in a luxury retail environment, ensuring consistency across multiple store locations
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  Strong capability in inventory optimization, particularly in high-value and slow-moving products such as gemstones and jewelry.
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  Proven leadership experience in building and managing retail sales teams.
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  Strong strategic thinking, analytical ability, and business development mindset.
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  Excellent communication, negotiation, and relationship management skills with high-end clients.
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  Ability to operate effectively under pressure and drive growth in a competitive luxury market