Job Description

Responsibilities
• Retrieve from DBL voicemail detailed messages for processors; provide status of disability claims and processing procedures to the members and their representatives
• Prepare and submit daily attendance report to management
• Create, update and maintain excel spreadsheets for staff daily Disability production sheets
• Prepare and maintain Disability files inventory reports for items sent to storage; request files from storage as needed
• Data enter disability claims information accurately and efficiently through DMS
• Assess information received to determine appropriate logging and indexing
• Research problems in eligibility system QNXT and V-3
• Process, sort and distribute mail
• Sort and distribute a high volume of claim files
• Identify PFL claims received and direct them to the coordinators to forward to Amalgamated
• Review DBL mailbox to ensure that all claims received are uploaded correctly into V3
• Ensure accurate entry of these forms submitted from the ER Portal & DBL Module into
• Prepare weekly and monthly production reports via Microsoft Excel
• Communicate with members or employers via email or phone regarding DBL forms received
• Review and research any inquiries received in the DBL mailbox to ensure we can address questions related to new claims submitted
• Review and analyze member records in V3 for disability claims submitted by the employer and by the member into portal which uploads into DMS
• Identify documents submitted by the member and employer and determine if information submitted is a duplicate or new claim
• If the information received is determined to be a new claim, a new claim records is created under specific document types based on who submitted (ER = CLMFRM doc type, Member = MPDBCL)
• Assist in the Life Department
• Perform additional duties and projects as assigned by management

Qualifications:
• High School Diploma or GED required
• Minimum of two (2) years clerical experience in a general office environment required
• Basic knowledge of Microsoft Word and Excel preferred
• Basic knowledge of Eligibility and Disability Systems (QNXT and V-3) preferred
• Excellent keyboarding skills with a minimum of 6,000 KPH and 6% or less error rate preferred
• Knowledge or familiarity with the Disability Claims system preferred
• Ability to meet daily deadlines
• Good communication skills both oral and written required
• Excellent interpersonal skills with excellent telephone etiquette
• Must meet performance standards including attendance and punctuality