Company: Chick-fil-A Happy Valley
Learn directly from Bruce Herold, a 26-year Chick-fil-A Operator who has developed multiple future Operators and is passionate about mentoring leaders both professionally and personally.
Join a restaurant with a proven leadership pipeline, direct exposure to executive leadership, and opportunities to grow toward Executive Director, multi-unit leadership, or future Chick-fil-A Operator opportunities.
Be part of a team committed to ensuring every guest feels cared for through gratitude, excellence, and purpose while serving as a positive influence throughout the Happy Valley community.
Chick-fil-A Happy Valley is a well-established, high-performing restaurant led by an experienced Operator with over 15 years serving the State College community.
Located in the heart of Penn State's Happy Valley, this restaurant is known for exceptional hospitality, leadership development, and serving one of the most dynamic college-town markets in the country.
Join one of the highest-volume and most dynamic restaurant leadership opportunities in Central Pennsylvania.
Chick-fil-A has earned the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years according to the American Customer Satisfaction Index (ACSI).
Chick-fil-A is one of the fastest-growing restaurant brands in North America, with more than 3,000 restaurants across the United States, Canada, Puerto Rico, the United Kingdom, and expanding internationally.
Chick-fil-A has been recognized on Forbes lists including Best Customer Service (2025), America's Dream Employers (2025), Customer Experience All-Stars (2024), Best Brands for Social Impact, Best Employers for Women, and America's Best Large Employers.
Chick-fil-A has awarded more than $244 million in scholarships to over 122,000 Team Members since 1973 through the Remarkable Futures™ Scholarship program.
In 2026, Chick-fil-A awarded more than $29 million in scholarships, the largest annual scholarship investment in the company's history.
Value and Appreciate Employees
Health Insurance
Dental and Vision Insurance
Paid Vacation Starting Day One
PTO Increases with Tenure
401(k)
Free Meals While Working
Tuition Discounts at Over 100 Colleges
Fitness Facility
Sundays Off
Flexible Scheduling for Important Life Events
Overtime Available
Leadership Development and Mentorship
Excellent Career Advancement Opportunities
Opportunity
We are looking for an
enthusiastic
Service Director (Hospitality)
to join our team at
Chick-fil-A Happy Valley
. This hands-on leadership opportunity is designed for someone who is passionate about hospitality, leadership development, and creating meaningful experiences for both guests and team members. As a Service Director, you will help lead one of Central Pennsylvania's highest-performing Chick-fil-A restaurants while working directly alongside Bruce Herold, a 26-year Chick-fil-A Operator who has developed multiple future Operators and long-term business leaders.
At Chick-fil-A Happy Valley, our vision is simple: "To ensure every guest feels cared for in gratitude, through excellence, with purpose." We are looking for a leader who shares that vision and wants to make an impact that extends far beyond restaurant operations.
This role offers the opportunity to lead a large team, influence the guest experience at a high level, develop future leaders, and build a long-term career within Chick-fil-A. Whether your goal is Executive Leadership, multi-unit leadership, or ultimately pursuing the Chick-fil-A Operator path, you will receive mentorship, responsibility, and development from a leadership team committed to helping people grow.
If you are looking for more than just another management job and want to join a purpose-driven organization that invests deeply in its people, we would love to meet you.
Your Impact
Ensure every guest feels cared for by creating a culture of genuine hospitality and service excellence
Drive key Front of House performance metrics including guest satisfaction, order accuracy, check average, and overall operational execution
Recruit, coach, and develop future leaders through regular check-ins, mentorship, and leadership development
Lead and inspire a team of 50+ Team Members and leaders to pursue excellence while serving with purpose
Maintain a high awareness of the business, guest needs, and service environment while leading from the front
Partner with the Director Team to achieve sales growth, profitability, and long-term business objectives
Foster a culture of trust, accountability, humility, and teamwork where leaders challenge one another to grow
Execute strategic initiatives and projects with excellence, urgency, and attention to detail
Serve as a visible ambassador of Chick-fil-A Happy Valley's vision, values, and commitment to the community
Help shape the future of one of Central Pennsylvania's most respected Chick-fil-A restaurants through leadership development and operational excellence
Maintaining a work environment that ensures and promotes food & team safety
Background Profile
2+ years of leadership experience
Bachelor's Degree completed or actively pursuing preferred
Hospitality, restaurant, retail, or customer-facing leadership experience preferred
Strong communication and relationship-building skills
Demonstrated ability to lead and influence others
Passion for developing people and building teams
Comfortable working in a fast-paced, high-volume environment
Growth-minded, humble, and coachable
Alignment with Chick-fil-A's values and mission
Apply now
and you will be contacted
ASAP.
