Job Description

Your day-to-day

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• To be aware of all financial budgets and goals.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Communicate with all hotel department heads to stay informed of kitchen needs and ensure timely responses to requests.

• Help the Head chef with event planning .

• Ensure that all recipes and product yields are accurately costed and reviewed regularly.
• Ensure that all food items are prepared as per standard recipe cards whilst maintaining portion control and minimizing waste.
• Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality in relevance to the hoteloccupancy and function forecasts
• Ensure that chefs are always in clean tidy uniforms and are always presentable to be in guest view.
• Ensure that all culinary operations manuals are prepared and updated.
• Ensure that the culinary department adheres to all company and hotel policies and procedures.
• Creative menu planning and correct food preparation for each outlets including banquets
• Ensure that all relevant banquet set-ups are prepared ahead of guest’s arrival and in adherence with hotel standards.
• To Ensure that all food products received into the hotel are of the required standard and quality and that they are stored and rotated correctly.
• Ensure that weekly work schedules and annual leave planners are administered and filed correctly.
• Ensure that the overall culinary department is motivated and that positive feedback on work performance is given.
• Coach and counsel employees in a timely manner and in accordance with Company policy.

What we need from you

• 5+ years of culinary experience

• Fair and firm management abilities with high influencing skills.

• Culinary diploma from a recognized institution or higher.

• Creative and innovative.

• Strong knowledge of food and beverage.

• Hands-on approach to all operational aspects.

• Excellent communication skills and computer skills.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

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