Job Description

Overview

To prepare cheese, and other cheese shop related products, and display product in the department in a careful, clean, neat and expedient manner while ensuring that all product is fresh, rotated, and well-stocked for our customers while maintaining great customer service.

Minimum Qualifications

• Must be 18 years of age.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Provide continuous attention to customer needs at the service counter.
• Commit to the “Golden Rule” and working with associates to build a strong cheese team.
• Greet, assist, and thank customers in a prompt, courteous, and friendly manner.
• Offer product suggestions.
• Process merchandise according to production guidelines and follow established sanitation standard.
• Prepare, wrap, weigh, label and price cheeses, and any other cheese shop related products.
• Fill cheese case and related departments (coffee beans, crackers, etc.), and make platters and take orders.
• Ensure the department is merchandised in accordance with the needs of the community and following department sales and merchandising initiatives.
• Stock display cases and keep all cheese merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Receive and unload delivery; store product in designated area to ensure freshness.
• Maintain accurate records (receiving logs, invoices, inventory, etc.), and respond timely to all department mail.
• Monitor the cooler and display cases for correct temperature settings to assure product quality; report any refrigeration failure immediately.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Maintain the freezer, cooler, equipment, and work area to the sanitation standards of the company.
• Ensure sales and work areas are swept clean, orderly and free from safety hazards; report any hazards to management.

Secondary Job Functions:

• Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment.
• Promote sampling merchandise.
• Ensure department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties as assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Pushing up to 300 lbs, lifting up to 45 lbs, climbing up to 8 feet, kneeling, and crouching.

1-33% (O) Occasionally

Carrying up to 45 lbs, bending, balancing, stooping, and reaching at waist or overhead.

34-66% (F) Frequently

Standing and walking on tile or concrete, handling, fingering, feeling, talking, seeing, hearing, and smelling.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, slippery or cluttered floor surface, hazardous cleaning solutions, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, and sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck.

34-66% (F) Frequently

Contact with sharp objects.

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Cheese knives, knives, wrapper, scale, slicer, pricing gun, approved cleaning supplies and equipment, trash compactor (must be 18 year of age for trash compactor use).

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside and may have exposure to cold temperatures.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.