Job Description

Type:

• Contract (3,300 hours)

Full Time or Part Time:

• Full-Time

Pay Rate:

• TBD

Location:

• Orlando, FL, 32827- Onsite

Language Requirements:

• Write, read, and speak English

Language Preferences:

• Write, read, and speak Spanish

We are seeking a motivated and dependable Checkpoint Supervisor to lead frontline teams supporting airport security checkpoint operations. This is an excellent opportunity for an experienced supervisor who enjoys a fast-paced environment, values teamwork, and takes pride in delivering outstanding customer service. In this role, you will play a key part in keeping airport operations running smoothly by guiding staff, supporting passengers, and ensuring daily operational success.

As a Checkpoint Supervisor, you will work closely with the On-Site Manager and Assistant Manager while maintaining a visible, hands-on presence at the checkpoint. You will lead by example, step in to support staff when needed, and help create a positive, professional experience for both passengers and team members. If you thrive in a dynamic setting, enjoy problem-solving, and are passionate about leadership and service, this role offers a rewarding and impactful career opportunity.

Experience Requirements:

• Minimum of one (1) year of experience in a supervisory capacity
• A minimum of 3 years of customer service experience
• Demonstrated ability to manage staff, assign duties, and ensure compliance with standard operating procedures
• Ability to perform the duties of Divesting Agents and Checkpoint Support Agents as needed to meet daily operational and staffing requirements
• Proven customer service and communication skills in a public-facing environment
• Monitor daily staffing levels and make real-time adjustments to ensure all checkpoint lanes are properly supported
• Coordinate break schedules and shift coverage to maintain uninterrupted checkpoint operations
• Serve as the primary point of contact for frontline staff during assigned shifts
• Observe checkpoint operations and proactively identify workflow inefficiencies or passenger bottlenecks
• Ensure all staff adhere to standard operating procedures, safety requirements, and customer service standards
• Address minor customer service issues and escalate concerns to the On-Site Manager when appropriate
• Document incidents, operational issues, and staffing concerns in accordance with company requirements
• Assist with onboarding and orientation of new hires during initial assignments
• Ensure proper use, handling, and storage of checkpoint equipment and supplies
• Support emergency response procedures and assist with crowd management during irregular operations
• Maintain awareness of peak travel periods and adjust staffing support accordingly
• Participate in operational meetings or briefings as assigned
• Support implementation of new procedures, processes, or equipment introduced at the checkpoint.

Experience Preferences:

• Prior experience in airport operations, transportation hubs, security support, or customer service leadership
• Experience working in a high-volume, high-stress environment
• Experience with staff scheduling and daily workforce coordination

Physical Requirements:

• Ability to stand, walk, bend, lift, push, and pull for extended periods of time
• Ability to lift and move objects as required to support checkpoint operations
• Ability to maintain focus and situational awareness in a stressful environment with alarms, machinery, and large crowds
• Ability to assist passengers with special needs

Education Requirements:

• High School Diploma or Equivalent (GED)

Education Preferences:

• Coursework or training in supervision, management, customer service, or public safety
• Additional leadership or safety-related certifications are preferred but not required

Training Schedule:

• TBD

• Completion of required classroom instruction and On-The-Job Training
• Training includes checkpoint procedures, customer service standards, safety protocols, and operational requirements
• Ongoing training may be required based on business needs

Schedule:

• TBD
• Seven (7) days per week, including holidays
• Work schedules may vary based on operational and staffing requirements
• Flexibility to work different shifts and locations within the airport is required

Dress Code:

• Employees must wear a neat, professional uniform with the company name and/or logo at all times while on duty
• Footwear must comply with all safety and OSHA requirements
• Uniforms must be clean, properly fitted, functional for physical job duties, and maintained in good condition
• Failure to wear the approved uniform while on duty may result in immediate removal from assigned duties

Benefits:

• TBD

Additional Information:

Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.