Inter IKEA Group

Checkout Services Co-Worker-Part Time

Inter IKEA Group  •  Bengaluru, IN (Onsite)  •  50 minutes ago
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Job Description

Who you are

  • You are customer-focused and enjoy creating a positive and easy shopping experience.
  • You have a polite, friendly and helpful approach when interacting with customers and colleagues.
  • You are comfortable working in a fast-paced environment and can remain calm when handling challenging customer situations.
  • You have good attention to detail and are able to handle payments and transactions accurately.
  • You are flexible, organized and able to manage multiple tasks while prioritizing effectively.
  • You take initiative, make decisions within your level of responsibility and know when to escalate issues.
  • You enjoy working as part of a team and are willing to support and learn from your colleagues.
  • You are motivated to learn, develop your skills and contribute to IKEA's business and customer experience.
  • You are comfortable using computers and different tools and systems.

Your responsibilities

  • Provide a fast, efficient and friendly checkout experience for customers.
  • Ensure the checkout area is properly equipped and ready for customers throughout the day.
  • Accurately scan/register products and process customer payments according to IKEA routines.
  • Handle cash and payments securely, accurately and responsibly.
  • Support customers with frequently asked questions and provide appropriate solutions.
  • Identify and resolve payment-related issues within your authorization level and escalate when required.
  • Maintain a safe and secure environment for customers and colleagues.
  • Listen to customer feedback and share relevant information with your manager.
  • Understand how your actions impact stock accuracy, customer satisfaction and store results.
  • Contribute to checkout action plans and support the achievement of service targets.
  • Work closely with other functions and colleagues to improve the overall shopping experience.
  • Support and share knowledge with colleagues and contribute to a positive team environment.
  • Look for more effective ways of working while maintaining service quality and controlling costs.
  • Take responsibility for your own learning and development.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'

Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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