Job Description

Shape checkout experiences by turning customer needs into simpler, more reliable ways to complete payments. You’ll guide products from discovery through launch and ongoing improvement. Partner across teams to deliver capabilities that are useful, resilient, and measurable.

As a Vice President, Checkout Product Manager in Merchant Services, you’ll shape product direction and lead the end-to-end lifecycle of checkout experiences that help customers complete payments with confidence. Your roadmap will include agentic commerce, enabling AI agents to support shopping and payment experiences within clear customer permissions and controls. You’ll use customer insight, product development, design, and data to guide discovery, launch, and continuous improvement. You’ll partner across teams to balance usability, reliability, risk, and business outcomes.

Job responsibilities

• Define product strategy and vision for checkout experiences based on customer needs and business priorities.
• Lead product work from discovery and ideation through requirements, launch, and ongoing value management.
• Lead agentic commerce discovery and delivery, defining requirements, consent and payment controls, success measures, and launch readiness.
• Manage customer research and market insights, translating findings into the product roadmap.
• Own and prioritize the product backlog to support the roadmap and deliver customer value.
• Partner with design, engineering, analytics, operations, risk, and compliance teams to deliver product changes.
• Set and monitor product measures, including customer experience, feature performance, reliability, and risk.
• Use product data and customer feedback to identify issues and prioritize improvements.
• Navigate governance processes and align stakeholders on priorities, dependencies, and trade-offs.
• Explain complex product decisions clearly to technical and non-technical audiences.

Required qualifications, capabilities, and skills

• 5+ years of experience in product management or a relevant domain.
• Experience in payments at a financial institution or financial technology company.
• Advanced knowledge of the product development lifecycle, product design, and data analytics.
• Experience leading product activities across discovery, ideation, strategy, requirements, and value management.
• Experience defining product direction, maintaining a roadmap, and prioritizing a backlog.
• Understanding of agentic commerce, with the ability to define product requirements for AI-enabled shopping and payments, including customer permissions, authorization, and risk controls.
• Experience navigating governance processes and working with diverse stakeholder groups.
• Ability to use customer insight and product data to make and explain prioritization decisions.
• Strong written and verbal communication skills, including the ability to simplify complex concepts.

Preferred qualifications, capabilities, and skills

• Experience with checkout, commerce, or digital payment products.
• Experience working in a complex, highly matrixed organization.
• Experience delivering customer-facing products with a focus on reliability and continuous improvement.
• Prior experience at a management consulting firm, fintech, or enterprise software company where ambiguity was the default condition
• Ability to engage technical depth - Python, SQL, or equivalent - sufficient to interrogate data, validate logic, and have credible conversations with engineering partners
• Exposure to AI/ML product development, ideally including agentic commerce or AI-agent integrations, with experience partnering with data scientists and engineering teams to evaluate production readiness, reliability, and controls.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans