Job Description

Job Title: Checking Ops Sr Specialist
Status: Non-exempt
Reports to: Supervisor - Checking Operations
Department: Checking Operations
Job Code: 1756
Pay Range: $23.09 - $28.50 Hourly

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a results-driven banking operations professional with extensive experience in checking account operations, account reconciliation, compliance, and member service. You excel at leading teams, resolving complex operational issues, and driving process improvements that enhance accuracy, efficiency, and member satisfaction. You foster a positive, high-performing environment through coaching, training, and continuous improvement while ensuring all operations align with regulatory requirements, organizational policies, and strategic business goals.

WHAT YOU'LL DO:
• Lead and oversee the processing of checking account transactions, ensuring accuracy, compliance with regulations, and operational efficiency.
• Manage both routine and complex account reconciliations, promptly investigating and resolving discrepancies to maintain financial accuracy.
• Collaborate closely with the accounting department to research and clear differences in assigned general ledger accounts, ensuring timely and accurate resolution.
• Execute closure procedures for accounts that remain overdrawn beyond acceptable timeframes, adhering strictly to credit union policies and guidelines.
• Promptly handle internal and external member requests for account research and adjustments, ensuring accurate and timely responses by collaborating with relevant departments to gather necessary information.
• Provide expert support to members and internal teams by addressing escalated checking account inquiries, resolving complex issues, and implementing effective solutions.
• Identify and resolve disputes and inquiries from staff, third-party vendors, and other departments, maintaining professionalism and efficiency in all communications.
• Lead and see through process improvement initiatives, working collaboratively with cross-functional teams to enhance the efficiency, accuracy, and overall effectiveness of checking operations.
• Support supervisors and leadership in updating and refining departmental procedures, ensuring they align with operational and compliance standards.
• Subject matter expert in industry regulations and internal policies, offering guidance and ensuring all checking operations meet the highest compliance standards.
• Stay current with industry changes and participate in training programs to maintain a comprehensive understanding of compliance requirements and best practices.
• Monitor, update and manage workflow across a variety of tasks, ensuring the team maintains operational efficiency while adhering to assigned limits and balancing daily transactions.
• Foster a positive and motivational team environment by coaching, monitoring, and providing constructive feedback to enhance performance and productivity.
• Conduct training sessions for team members to deepen their understanding of checking operations procedures, compliance requirements, and best practices.
• Lead and facilitate the processing of foreign checks, ensuring accurate and compliant handling of these transactions.
• Generate and review production reports related to checking operations, providing actionable insights to improve processes and performance.
• Deliver exceptional service to members via telephone, ensuring their needs are met with professionalism, efficiency, and courtesy.
• Provide comprehensive support across the department, stepping in to perform additional tasks and responsibilities as needed to maintain seamless daily operations.
QUALIFICIATIONS AND PREFERENCES:
• H.S. Diploma or General Education Degree (GED) required
• 4+ years experience with cash management or financial industry required
• 2+ years hands-on experience in customer service roles, showcasing a consistent commitment to delivering exceptional support required
• 4+ years experience in item processing or operation related financial roles required
WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx-EntityID=2&id=2553

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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