Job Description

Job title CHC - Customer Master Data Management (MDM) Architect

• Location Hyderabad

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally

Our mission is to bring health in people’s hands by making self-care as simple as it should be For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com

About the job:

We are looking for a Customer MDM Architect with Delivery Management responsibilities to lead the design, implementation, and evolution of our global Customer Master Data platform.

This role combines deep hands-on expertise in Informatica IDMC Customer 360 SaaS solution with strong delivery leadership capabilities You will be accountable for both:

• Designing and governing the Customer MDM architecture

• Orchestrating end-to-end agile delivery across countries, upstream/downstream systems, and stakeholders

Our technology stack is based on Informatica Intelligent Data Management Cloud (Customer 360 SaaS) + Snowflake

You will play a critical role in ensuring high-quality, governed, scalable, and business-aligned customer master data capabilities that enable global growth and enhanced customer experience.

Main Responsibilities:

1. MDM Architecture & Solution Design

• Own and evolve the end-to-end Customer MDM architecture landscape

• Design and implement scalable solutions using Informatica Customer 360 SaaS

· Drive the design and implementation of the MDM solution (Informatica SaaS MDM) which will be a key enabler for our global expansion and for enhancing customer experience.

• Define and help maintain Customer data models, hierarchies, and reference data structures

• Design ingress and egress mechanisms (batch and API-based integrations)

• Define match & merge logic, survivorship rules, and performance optimization strategies

• Ensure seamless integration between MDM, Snowflake, and upstream/downstream systems

• Define data synchronization and replication mechanisms

• Maintain master data dictionaries and metadata documentation

• Define testing strategies (batch & real-time ingestion)

• Monitor performance, scalability, and platform optimization

· Analyze existing data structures, systems, and processes to identify data management gaps and opportunities for improvement

· Maintain and document the end-to-end MDM landscape architecture, including integrations, data flows, and system dependencies (high-level + detail view)

2. Data Governance & Data Quality

• Ensure alignment with enterprise Data Governance policies

• Define and implement data quality rules and monitoring frameworks with the help of the DG team

• Perform data profiling, cleansing, deduplication, and standardization

• Implement and optimize match & merge strategies

• Define KPIs to monitor data quality and governance effectiveness

• Collaborate with Data Stewards, Domain Owners, and Governance bodies

• Produce data quality dashboards and trend reports

• Implement security and access controls for sensitive master data

3. Delivery Management & Agile Orchestration

Act as the Delivery Lead for the Customer MDM area:

• Drive stakeholder alignment and business adoption across countries

• Own scope, risks, dependencies, and issue management

• Help orchestrate agile ceremonies and sprint execution

• Prioritize and manage backlog (user stories, L3 tickets, enhancements)

• Help ensure structured coordination between:

  • Upstream systems

  • Downstream applications

  • Data owners Business teams

  • Countries

• Coordinate development, testing, cutover, hypercare, and knowledge transfer

• Manage integration dependencies and cross-system impacts

• Ensure structured documentation, RACI definition, and status reporting

• Support onboarding, training materials, and change management activities

• Resolve blockers and ensure smooth sprint execution

4. Stakeholder Leadership & Communication

• Conduct workshops and stakeholder interviews to gather and analyze business and technical requirements for Informatica Customer 360 SaaS implementations

• Translate business needs into scalable MDM solutions

• Support business case evolution and roadmap definition

• Provide technical mentorship to team members

• Communicate architecture decisions and trade-offs clearly

• Drive adoption through structured communication and enablement

About you:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field

• 10+ years of hands-on experience in Master Data Management with 3+ years of Informatica IDMC MDM SaaS solution, with at least +3 years managing teams and delivering successful MDM implementations

• Proven experience with:

  • Informatica IDMC Customer 360 SaaS / Multidomain MDM

  • Informatica Intelligent Cloud Services (IICS)

  • Informatica Reference 360 (strong plus)

• Strong experience integrating MDM with Snowflake or enterprise DWH platforms

• Deep understanding of:

  • Customer data models

  • Match & Merge strategies

  • Data governance frameworks

  • Data quality methodologies

• Experience in defining and implementing MDM solution architectures

• Strong knowledge of batch and API-based integration patterns

• Experience with Power BI or equivalent reporting tools (plus)

• Experience leading agile delivery in complex, multi-country environments

• Strong stakeholder management and cross-functional collaboration skills

• Certifications in Informatica MDM (Developer / Administrator) are a plus.

Key Competencies

• Strategic thinker with hands-on technical depth

• Strong ownership and accountability mindset

• Excellent analytical and problem-solving skills

• Ability to balance governance rigor with business agility

• Strong communication skills across business and technical audiences

• Comfortable operating in complex, multi-system environments

• Structured, organized, and delivery-oriented

What Success Looks Like

• High-quality, trusted Customer Master Data adopted across countries

• Stable and scalable MDM architecture aligned with enterprise data strategy

• On-time and predictable delivery execution

• Clear governance, documented architecture, and measurable data quality improvements

• Strong collaboration between IT, business, governance, and operations

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers