Invicta Software is seeking a dedicated Chat Support Associate to join our dynamic customer service team. This role is vital in delivering exceptional real-time support to our clients, ensuring their questions are answered promptly and their issues resolved efficiently. If you have a passion for helping others and thrive in fast-paced environments, this opportunity offers a chance to make a meaningful impact while growing your career.
Provide timely and accurate assistance to customers via live chat.
Resolve customer inquiries and issues with professionalism and empathy.
Maintain high standards of customer satisfaction and contribute to continuous service improvement.
Respond promptly to customer chat inquiries, addressing questions and concerns clearly and effectively.
Troubleshoot and resolve basic technical issues or escalate complex cases to the appropriate teams.
Document customer interactions accurately in the support system.
Collaborate with cross-functional teams to provide timely solutions and share customer feedback.
Maintain up-to-date knowledge of Invicta Software products and services.
Adhere to company policies and quality standards to ensure consistent service delivery.
High school diploma or equivalent; associate or bachelor’s degree preferred.
Proven experience in customer support, preferably in a chat or digital environment.
Excellent written communication skills with strong attention to detail.
Ability to multitask and manage multiple chat sessions efficiently.
Comfortable using CRM and chat support platforms.
Strong problem-solving skills and the ability to remain calm under pressure.
Customer-focused mindset with a positive and professional attitude.
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance plans.
Opportunities for professional development and career growth.
Supportive and inclusive company culture.
Flexible work arrangements to support work-life balance.
Salary: 49K - 64,500 USD a year
INVICTA SOFTWARE in 2023 pivoted it's business to become the first of it's kind to offer a fully integrated SecOps platform. Invicta describes SecOps as the synergy & collaboration between IT Security and Operations. It involves integrating tools, processes, and technologies to keep businesses secure and reduce risk.
This new solution, "InvictaOne" brings these elements together under a single platform to make SecOps a seamless offering.
Visit www.invictasoftware.com for more information.
