Job Description

Charm Security builds the Agentic AI Workforce for fraud, scams, and cybercrime prevention and resolution. Our AI agents combine fraud and security expertise with behavioral psychology and a deep understanding of human vulnerabilities to guide real-time prevention, intervention, and resolution in high-risk moments. Acting as expert teammates to fraud, financial crime, security, and customer-facing teams, Charm helps financial institutions reduce losses and operational costs while improving decision quality, speed, and overall effectiveness. Backed by Team8, we are a fast-growing startup defining a new category at the intersection of cybersecurity, fintech, and AI.

About the Role

We're looking for a hands-on Product Manager to join our product team and work alongside the Product Lead to drive execution across Charm's AI-powered platform. You'll own the technical product lifecycle - turning product direction into detailed specs, managing sprint delivery across both an engineering team and a data science/AI team, and keeping the build machine running smoothly. This role is about being the execution and operational backbone of the product: the person who makes sure great ideas actually ship.

You'll work closely with the Product Lead on feature scoping and product shaping, contributing research, data, and drafted specs,while independently owning sprint management, backlog grooming, QA, and day-to-day team unblocking. We are seeking a high-potential Product Manager,ideally with experience in working with AI/ML, data-heavy, workflow products, conversation intelligence or customer care platforms, who is eager to accelerate their career and lead significant product growth.

What You Will Do

• Own sprint planning and delivery across both engineering and data science teams - running ceremonies, managing the backlog, and unblocking day-to-day
• Write detailed product specs and user stories with well-defined acceptance criteria, translating product direction into buildable work
• Partner hands-on with engineers and designers - reviewing designs, validating releases, and triaging bugs
• Collaborate with the data science team on AI model requirements and translate model capabilities into product specs
• Conduct user research and structure design partner feedback to inform product shaping decisions
• Define and maintain product instrumentation and usage metrics to measure feature impact

Requirements

Must Have

• 2+ years of product management experience at a software/AI company
• Strong track record of shipping features in close collaboration with engineering teams
• Ability to navigate and align multiple technical teams with different working cadences
• Exceptional interpersonal and communication abilities
• Excellent English - written and verbal
• Strong analytical skills and comfort with data-driven decision making

Strong Advantage

• Experience in customer care, contact center, or conversation intelligence software (e.g., Gong, Observe.AI, Cresta, or similar)
• Experience in fraud, financial crime, cybersecurity, or fintech
• Familiarity with AI/ML-powered products, LLMs, or agentic AI systems
• Experience working with US enterprise customers, particularly financial institutions

What We're Looking For

• A standout PM - someone whose previous teams would describe as their strongest product person, regardless of title or years of experience
• Confident and opinionated about product — you bring ideas to the table, challenge assumptions, and aren't afraid to have a point of view in a room full of engineers and domain experts
• Can-do attitude - you see a gap and fill it, you don't wait to be told what to do, and no task is beneath you if it moves the product forward
• Great work ethic - you take pride in getting things done and don't shy away from putting in the work when it matters
• The kind of person people love working with — positive energy, team player, easy to collaborate with, and someone who makes the team around them better
• Learn fast - you can go from zero to dangerous in a new domain within weeks, not months. Fraud prevention experience is a plus, but raw learning speed matters more
• A true partner to R&D who thrives side-by-side with engineers and data scientists, co-creating rather than handing off requirements

Why Charm Security

• Define a new category - Agentic AI workforce in Fraud & Cybercrime
• Real impact - your work directly helps protect people from fraud and financial harm
• Ownership culture - product managers own outcomes, not just requirements
• World-class team with deep expertise in cybersecurity, AI, and behavioral psychology
• Backed by Team8 - access to a powerful network across cybersecurity and fintech