Job Description

Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Chargeback Dispute Specialist, you’ll join a collaborative and forward-thinking team based in Rzeszów.

About Your Future Role
In this position, you will:

• Handling chargeback cases for POS and eCommerce transactions
• Processing and managing BLIK-related claims
• Applying and maintaining compliance with Chargeback regulations of Payment Organizations
• Preparing team statistics and process-related reports
• Training and supporting junior specialists
• Creating training materials and documentation
• Participating in online trainings organized by Payment Organizations (e.g. Visa, Mastercard)

What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• Minimum 2 year of hands-on experience in chargeback processes
• Participation in Visa and/or Mastercard chargeback trainings
• University degree
• Strong teamwork skills and ability to share knowledge with others
• High level of accuracy, responsibility, and ability to meet deadlines
• Analytical thinking and attention to detail
• Good knowledge of Payment Organization rules, especially Visa and Mastercard
• Willingness to continuously develop skills and expand expertise
• English proficiency at a minimum B2 level and fluent Polish

Bonus Skills:

• Experience with eCommerce chargeback processing
• Knowledge of and experience working with Salesforce
  

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!