In short, the Charge Off Manager is responsible for developing and leading a team to achieve department objectives within the Loss Mitigation group. This includes assessing day to day performance, quality of work, providing feedback, and goal setting.

In long, the Charge Off Manager:

• Provides daily goals and strategy to their team that will maximize long-term success.

• Monitors and reviews work of team members to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring in order to create development plans for their staff to address any deficiencies

• Administers continuous training and coaching to ensure quality customer service.

• Identifies and recommends methods to improve management and operations of loan/collection administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery

• Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.

• Create and maintain a culture of positive change management for the Reinstatement team towards the goal of being best in class as a department.

• Provides consistent updates on outstanding items and analyzes performance trends.

So What About the Perks? Perks matter.

• Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.

• Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.

• 16 days of PTO, 6 paid Holidays and 2 Floating Holidays. Because who doesn’t love time off?

• Benefits like 401(k), company paid life insurance, short and long-term disability.

• Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

• Game Room & Onsite Gym Each site has a unique space for you to relax and unwind by pumping some iron, playing some ping pong, foosball, video games or just catching up with friends. 

• Wellness Program. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes B12 shots, teeth cleanings, biometric screenings and much more! 

• Growth opportunities DriveTime takes a lot of pride in promoting from within. Over 80% of our current leadership has developed internally.

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

• Love of listening. We need folks that listen with the intent to understand, not just reply.

• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.

• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves.

• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.

• Management material. We are looking for someone that can lead, manage and grow within our organization.

The Specifics.

• High School Diploma or GED required, Bachelor's Degree preferred

• 2+ years of management experience in a call center or retail environment

• Excellent leadership, communication, interpersonal, and presentation skills

• Strong analytical and decision quality skills.

• Highly organized and self-motivated individual.

• Strong business acumen and understanding of big picture impact.

• Ability to work cooperatively with other employees, customers, clients, and other involved parties

• Must be comfortable working on site and have availability weekdays from 7am-5pm. This team works out of our Operations Center in East Mesa.

Nice to Haves.

• Knowledge of Fair Debt Collection Practices Act, UDAAP, DNC & Call Windows, etc.

Anything Else? Absolutely.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.