Job Description

• Data input – Performing all incoming maintenance requests accurately.

• Perform the daily maintenance activities in line with policies and procedures.

• Performance all maintenance activities illustrated in the Cards Ops. SOPS within the established turnaround time, example:

  Card Cancellations

  Address Change

  Card Renewals.

  Card Replacements

  Auto Payment Instructions

  Re-ageing etc..

• Responsible for consistently meeting the service standards and indicators for the Unit.

• Assist in managing and fulfilling maintenance related projects / assignments.

• Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.

• Demonstrate sprit of team work and effort.

• Strive to deliver superior service to meet and exceed expectations.

The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.