Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Résumé du poste**
En tant que Chargé de relation clients H/F, vous serez le point de contact privilégié de nos clients, garantissant leur satisfaction et contribuant au développement de la relation commerciale avec La Compagnie des Cartes Carburant.
Responsabilités**
* Gérer un portefeuille de clients existants (professionnels et entreprises).
* Répondre aux demandes des clients par téléphone, email et chat, en apportant des solutions claires et rapides.
* Conseiller les clients sur l'utilisation de nos produits et services (cartes carburant, services associés).
* Traiter les réclamations et les litiges de manière professionnelle et efficace.
* Participer à la fidélisation de la clientèle et à l'identification de nouvelles opportunités commerciales.
* Assurer le suivi administratif des dossiers clients (mises à jour, commandes, etc.).
* Collaborer étroitement avec les équipes commerciales et techniques pour garantir un service client optimal.
* Contribuer à l'amélioration continue de nos process et outils de relation client.
Qualifications**
* Bac +2 minimum en commerce, gestion ou relation client.
* Expérience significative (2 ans minimum) sur un poste similaire, idéalement dans le secteur des services aux entreprises.
* Excellente maîtrise du français (oral et écrit) avec une parfaite élocution.
* Sens aigu du service client, de l'écoute et de la diplomatie.
* Capacité à gérer plusieurs tâches simultanément et à travailler sous pression.
* Proactivité, autonomie et esprit d'équipe.
* Maîtrise des outils bureautiques (Pack Office) et d'un CRM.
* Une connaissance du secteur des carburants ou des services B2B serait un plus.
Apply now and Vibe with Us!
Edenred is a leading digital platform for services and specific purpose payments, and the everyday companion for people at work, connecting more than 60 million users and more than 2 million partner merchants in 45 countries via 1 million corporate clients.
Edenred offers digital solutions for food (such as meal benefits), engagement (such as gift cards and engagement platforms), mobility (such as multi-energy solutions, including EV charging, maintenance, toll and parking) and corporate payments (such as virtual cards).
True to the Group's purpose, "Enrich connections. For good.", these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and sustainable mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2024, thanks to its global technology assets, the Group managed close to €45 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.
