Job Description

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

Our Critical Sales Skills

At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.

• Effectively Presents Solutions Delivers tailored, compelling solutions that align with customer needs and drive action.
• Knows the Buying Influences Identifies key decision-makers and understands their motivations and influence.
• Manages Buyer Indifference Recognizes and explores customer hesitation to uncover new needs or opportunities.
• Understands Customer Needs Operates as a recognized expert to articulate customer needs in the customer's business language and business context.
• Being Resilient Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
• Manages Ambiguity Stays focused and calm in uncertain situations; guides others through change.

Missions:

Le chargé de clientèle travaille en binôme avec les consultants force de vente. (60%)

• Assurer le support quotidien de tous les clients abonnés à la force de vente (Utilisation des reportings force de vente, LD, refontes)

• Relation au quotidien avec les responsables des outils liés au service force de vente des clients (FDV)
• Contact régulier avec les responsables outils FDV des clients sur l’utilisation des reportings et sur notre plateforme Liquid Data
• Réponse aux questions clients sur les indicateurs, sur l'utilisation de notre plateforme ou stories mises en place et sur des analyses simples
• Vente de licences, stories ou formations auprès des clients
• S’assure du bon retour des clients sur le ou les questionnaires de satisfaction force de vente

Gestion de projets en interne (30%)

• Mise en place d’études simples en coordination avec les consultants
• Suivi rigoureux des projets techniques en interne (FDT/Communication avec les équipes de production/Refontes)
• Développement de manuels d’utilisation
• Mise à jour des fichiers clients

Collaboration efficace avec l’équipe FDV (10%)

• Relation quotidienne avec ses binômes consultants et le responsable force de vente
• Garant du succès des missions confiées par les consultants et le responsable force de vente
• Communication claire des encours/temps forts et disponibilités. Participation active lors des réunions d’équipe
• Développement d’insights et de supports de communication force de vente

Atouts

• BAC +3 au minimum, spécialisation Commerce, Management, Marketing
• Expérience d’au moins 2ans sur un poste au sein d'un service support force de vente ou idéalement en tant que Chef de Secteur, Category manager lors d'un stage ou d'une alternance
• Expertise et compétences en coordination de projets
• Très bon relationnel clients (externes et internes)
• Rigueur, structure et organisation dans ses taches quotidiennes notamment lors de réponses auprès des clients
• Maîtrise des basiques de l’analyse de données / études ou analyses panels
• Maîtrise d’excel
• Un niveau B2 d'anglais au minimum serait avantageux

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Lieu

Paris La Défense

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

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