Magenta Telekom

Chapter Lead (f/m/d) - B2B Customer Value Management

Magenta Telekom  •  €236k/yr  •  Vienna, AT (Onsite)  •  23 hours ago
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Job Description

Chapter Lead (f/m/d) - B2B Customer Value Management

Vienna | asap | Fulltime | unlimited

We are Magenta

Magenta Telekom is a leading provider of internet, mobile communications, entertainment and business solutions in Austria. The company counts around 2,200 employees and is part of the Deutsche Telekom Group.

The B2B Value Management and Analytics Tribe is the driving force to make Magenta B2B truly customer centric: building foundations that enable customer centricity, leading initiatives to grow customer lifetime value and enabling the business to become data driven by customer insights and advanced analytics

  • Lead and develop a high performing team of Customer Value Management specialists, driving expertise, engagement and professional growth
  • Define and implement B2B Customer Value Management strategies that maximize Customer Lifetime Value and business performance
  • Establish measurement frameworks and monitor incremental value, Customer Lifetime Value and campaign effectiveness
  • Align customer value initiatives with commercial objectives through close collaboration with data teams, Tribe Leads and Product Owners
  • Can you lead, coach and develop employees while fostering a high performing, collaborative and growth oriented team culture?
  • Do you bring several years of professional experience in Customer Value Management, CRM, Marketing, Analytics or a comparable commercial environment, combined with initial leadership experience?
  • Do you have deep expertise in CRM and base management concepts, including lifecycle management, retention and upsell/cross sell strategies, and know how to translate data insights into business value?
  • Are you skilled in stakeholder management and confident in collaborating across agile, cross functional teams to align customer value initiatives with business objectives?
  • Do you combine a strategic and commercial mindset with excellent communication skills, adaptability and the ability to present compelling stories and recommendations to diverse audiences?
At Magenta, we believe in diverse employees and live equal opportunities. We welcome all
applications regardless of cultural and social background, age, gender, nationality, religion,
disability or sexual orientation. Magenta connects all people.
We want to
win
together
T- you can
count
on me
We challenge
the
status quo
We are optimistic
about our
digital future
No bullshit bingo
we are honest,
authentic & humorous
We connect more
with each other
and with our customers
We want to
win
together
T- you can
count
on me
We challenge
the
status quo
We are optimistic
about our
digital future
No bullshit bingo
we are honest,
authentic & humorous
We connect more
with each other
and with our customers
That sounds good to you?

THEN WE MIGHT BE THE RIGHT ONES FOR YOU.
At Magenta you can get anonymous and competent consulting and coaching for free any time you need it.
Employee assistance
services
With our multifaceted learning offer you can grow beyond yourself.
Learning offers
Homeoffice is part of our everyday life. You can work with your colleagues virtually.
Homeoffice
Your security in old age is important to us. That is why we support you with an attractive company pension plan.
Company pension plan
Flexible working hours put you in the driving seat. You decide when you want to work on shaping the digital future.
Flexible working hours
If you are looking for a snack or lunch, there are various possibilities for a delicious meal.
Canteen on site
Your children are in the best of hands in our company kindergarten For school kids we provide childcare during the holidays.
Childcare
Attractive internet and mobile packages are available for you as well as discounts for shopping invarious stores.
Benefits
At Magenta you can get anonymous and competent consulting and coaching for free any time you need it.
Employee assistance
services
With our multifaceted learning offer you can grow beyond yourself.
Learning offers
Homeoffice is part of our everyday life. You can work with your colleagues virtually.
Homeoffice
Your security in old age is important to us. That is why we support you with an attractive company pension plan.
Company pension plan
Flexible working hours put you in the driving seat. You decide when you want to work on shaping the digital future.
Flexible working hours
If you are looking for a snack or lunch, there are various possibilities for a delicious meal.
Canteen on site
Your children are in the best of hands in our company kindergarten For school kids we provide childcare during the holidays.
Childcare
Attractive internet and mobile packages are available for you as well as discounts for shopping invarious stores.
Benefits

We are Magenta, you too?


Andre Pulec

+4367682006257

According to the collective agreement for the telecommunications industry, this position carries a minimum gross monthly salary of € 4.710,39,- based on full-time employment (38.5 hours per week). We will discuss your actual salary with you in person, taking into account your individual qualifications and professional experience. You can expect an attractive offer that exceeds the minimum stipulated by the agreement.

You want to find out more about us? Get a glimpse of our Magenta World
Magenta Telekom

About Magenta Telekom

Wir sind Magenta.

Hinter Magenta steht das größte Telekommunikationsunternehmen Europas. Mit der Kraft der Deutschen Telekom machen wir modernste Technologie angreif- und erlebbar. Wir brechen mit alten Gewohnheiten und setzen neue Maßstäbe. Damit wir den Alltag unserer Kunden bereichern und vereinfachen können. Mit Magenta gestalten wir eine digitale Zukunft, die Sinn stiftet und Freude bringt, die spannend und aufregend ist, fasziniert und inspiriert. Dabei fordern wir uns und unseren Mitbewerb ständig heraus und bleiben stets unzufrieden, damit wir unser wichtigstes Ziel erreichen: zufriedene Kunden. Magenta ist also nicht nur eine Farbe oder ein Name, sondern vielmehr eine Vision: Das ultimative Versprechen für die digitale Zukunft Österreichs.

Magenta Telekom (T-Mobile Austria GmbH) ist ein führender Anbieter von Internet, Mobilfunk, Entertainment und Business-Lösungen in Österreich. Das Unternehmen zählt rund 2.200 Mitarbeiterinnen und Mitarbeiter und erwirtschaftete 2024 einen Umsatz von rund 1,49 Milliarden Euro. Das Unternehmen bietet ultraschnelles Breitband über Glasfaser-Koaxialkabel, Glasfaser und Mobilfunk, Entertainment sowie neueste Technologien für das digitale Leben und Arbeiten.

Als Teil der Deutsche Telekom Gruppe profitiert das Unternehmen von der Innovationskraft und der finanziellen Stabilität des Konzerns, der zugleich die wertvollste Telekom-Marke der Welt und die erfolgreichste Unternehmensmarke Europas ist. Im Geschäfts­jahr 2024 erzielte der Konzern einen Umsatz von 115,8 Milliarden Euro.

_________________________________________

Magenta hat ein berechtigtes Interesse daran zu wissen, was in den sozialen Medien über unser Unternehmen und unsere Branche gepostet wird. Diese Kommentare werden zuerst anonymisiert und anschließend analysiert. Zweck ist der Gewinn von

Erkenntnissen über aktuelle Themen und Trends in Bezug auf Magenta (Art 6 Abs 1 f DSGVO).

Industry
Telecommunications
Company Size
1,001-5,000 employees
Headquarters
Wien, AT
Year Founded
1996
Website
magenta.at
Social Media