Job Description

Chapter Lead Inside Business Portal @ ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

• At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

We’re looking for a Chapter Lead

…who continues hands-on contribution within the squad, applying deep technical expertise.
…who is a Team Builder & People Leader, driving recruitment, development, and engagement.
…who acts as a Capability Owner, fostering collaboration and delivery excellence.
…who is a Culture Champion, living ING’s values and creating a great place to work.

Inside Business Portal serves as a global platform for corporate clients across 40 countries and for ING employees worldwide. With features like Service Requests and Client Insights, our goal is to empower colleagues to support clients more efficiently while driving client digitalization. At the same time, we are committed to strengthening application resilience by enhancing security, implementing robust quality gates, and improving monitoring and alerting capabilities.

Your day to day

Leadership & Capability Development

• Direct manager for a team of 8-10 engineers across different technology skills
• Setting team objectives and conducting Performance Evaluation. Provide regular performance feedback and conduct career planning with chapter members. Take appropriate corrective action as needed to promote optimal employee performance.
• Identifying training needs of the team and individuals.
• Mentoring and coaching engineers.
• Recruitment (on/off boarding), hiring, and training of new talent
• Ensure individuals and team align with company policies, training, compliance modules etc.

Delivery

• Support interactions with customers and development team to gather and define requirements
• Accountable for the delivery of high-quality software solutions, services and the support of such solutions and applications (i.e. Build and Run).
• Ensure the team consistently ships high quality code
• Build strong partnerships with business, operations, infrastructure and other key stakeholder groups
• Analyze risks, issues and other data in supporting teams reaching actionable decisions. Create and manage plans to mitigate risks for all projects in your Squad.
• Ensure the team focuses on removing bottlenecks, improving system performance, and optimizing reliability and maintainability
• Partner with Product Owners and CJEs to own and plan the backlog and adapt to changes in priorities/requirements/velocity in an agile environment.
• Provide regular reports to the Area Lead and other departments on your Squad’s achievements, challenges and recommended solutions.

Practice & Craftsmanship

• Work with Chapter Leads, Tech Leads and other Senior Engineers to ensure best practices are implemented and followed.
• Identify and implement appropriate continuous improvement opportunities
• Help improve our engineering tooling and practices
• Drive cross-team collaboration

What you bring to the team

• University degree in IT or engineering
• 10+ years of IT experience, including leadership roles
• Strong engineering foundation with hands-on experience in Java, Spring Boot, Python, REST APIs design and implementation, knowledge about SOAP.
• Experience with front-end technologies (JavaScript, HTML, CSS, TypeScript) will be appreciated.
• Skilled in modern architecture, DevOps, CI/CD (Azure DevOps), and containerization (Kubernetes, Docker, OpenShift)
• Experience with SRE tooling (Grafana, Prometheus), integration (Kafka, JMS, MQ), testing frameworks (JUnit, Selenium, Cucumber), and databases (Oracle, Hibernate, ElasticSearch)
• Previous coordination role with the ability to build teams from scratch.
• Proven experience and expertise in delivering high quality enterprise applications.
• Excellent Stakeholder Management
• Demonstrates independent thinking and decision-making abilities
• Strong interpersonal and written and verbal communication skills.
• Ability to deal with ambiguity and changing business priorities and new requirements
• Professional maturity and responsibility. A Chapter Lead is expected to take ownership of issues and work with others to resolve them.
• In depth knowledge of industry standard best practices, development lifecycle processes and methodologies. Experience using agile methodology is a plus.
• Thorough understanding of quality management.
• Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, high productivity environment.
• Action-oriented, decisive approach to work required, with the willingness to take a hands-on role to ensure deliverables are met on time.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).