Job Description

The Guest Service Specialist at Chanticleer Inn Bed & Breakfast supports an exceptional boutique lodging experience atop historic Lookout Mountain by delivering warm, attentive, and professional guest service throughout each stay.

This role serves as a key point of contact for guests, supporting daily front-of-house operations, guest communications, light food service, property oversight, and cash handling. Typical work schedules occur between 7:00 AM and 7:00 PM, with shifts ranging from 6–8 hours. Under the direction of the Chanticleer & Grandview Manager, the Guest Service Specialist ensures that guests feel welcomed, informed, and well cared for at every touchpoint.

Essential Duties & Responsibilities

Guest Experience & Service Excellence

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model appropriate guest and partner interaction at all times, maintaining a professional and welcoming presence.
• Interact with guests on property, by phone, and via email to assist with general inquiries, reservations, and local attractions.
• Respond promptly and professionally to guest needs and requests on-site.

Front Desk, Cash Handling & Transactions

• Process retail sales, deposits, and general guest payments accurately.
• Engage in general cash-handling procedures in accordance with company policies.

Property Operations & Oversight

• Oversee daily operation of the main guest house.
• Open and close the main guest house each day according to established procedures.
• Coordinate and facilitate guest check-ins and check-outs, including room changes when necessary.
• Ensure property and assets remain secure at all times.
• Maintain pool and recreational areas when open, ensuring spaces are guest-ready and safe.
• Conduct regular property inspections and identify any issues or needs.
• Notify management of general property maintenance concerns in a timely manner.

Food Service & Facility Support

• Perform setup, maintenance, and operation of morning and afternoon food service.
• Clean and stock bathrooms and maintain cleanliness of non-guest room areas.

Compliance & Team Support

• Ensure company policies, procedures, and safety standards are followed and enforced consistently.
• Perform other duties as assigned by management to support overall lodging operations.

Requirements

Qualifications

Education & Experience

• Must be at least 18 years of age.
• Previous experience in lodging, hospitality, or a related field preferred; training provided as needed.

Knowledge & Skills

• Kind, dependable personality with a strong commitment to guest service and teamwork.
• Ability to present a professional, engaging, and polite image to guests and partners.
• Strong communication skills in one-on-one and small group settings.
• Ability to read and understand operational documents and procedures.
• Ability to work effectively in a fast-paced, guest-facing environment.

Availability

• Flexible availability to work nights, weekends, holidays, and special events as needed.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 40 pounds.
• Frequent standing, walking, stooping, kneeling, or crouching.
• Work performed in a boutique lodging environment with varied guest-facing responsibilities.