Job Description

*Ideal candidate must be based out of Charlotte, NC

SUMMARY

As a Caesarstone Connect Program Manager, you will lead a team of Channel Managers responsible for deploying this unique and disruptive new business. Channel Managers are the bridge between HQ program creation and field sales team deployment. Specifically, Channel Managers conduct platform trainings for our Reps and for key customers, collaborate with sales team members to vet Retailer candidates, assist in presentations to strategic accounts, and monitor progress of the program. In addition to managing the Channel Manager team, the Connect Program Manager will work with Platform Developers and sales team members to build-out an extension of the platform specifically for the home builder channel and, subsequently, collaborating with sales to pursue these builder customers. The Program Manager will also act as primary point of contact for national Connect Retailers.

In this role, you will report directly to the Director of Managed Services and will act as a key member of the Managed Programs Team.

RESPONSIBILITIES:

Primary Functions Include:

• Recruiting and onboarding new Channel Managers in the US and Canada.
• Coaching and guiding Channel Managers in their daily efforts to promote Caesarstone Connect.
• Reporting program results and presenting to Senior Leadership.
• Liaison to Marketing for all Connect-related activities.
• Liaison to the Caesarstone Global Developer team.
• Developing Home Builder functionality in the Platform and pursuing regional and national builder customers, in partnership with Sales Team members.
• Primary point of contact for all National Connect Retailer accounts.

Core Capabilities:

• You are comfortable hiring, managing, and coaching.
• You’re passionate about being part of a growing company and working within service-driven programs.
• You’re a self-starter, capable of working independently and as part of team.
• You are results oriented.
• You are capable of managing multiple workstreams concurrently.
• You understand the complexities of supporting the people strategy in a fast-paced organization.
• You are relationship driven and have a proven track record of gaining credibility quickly.
• You recognize the importance of culture and growth in workplace.

Salary Range

Position ranges from $84,000- $100,000 base annual salary. Starting rate of pay may vary based on factors including, but not limited to education, training, and/or experience.

Requirements

QUALIFICATIONS:

• Comfortable presenting to groups and leading conference calls
• Advanced written and oral communication skills, with the ability to communicate with individuals at all levels
• Demonstrated ability to train, coach, evaluate, and improve others
• Excellent listening, observing, and questioning skills
• Motivated, energetic, goal-oriented, and positive outlook critical
• Customer service mindset
• Excellent time management and prioritization skills
• Strong problem-solving and analytical skills
• Outstanding sense of professionalism and diplomacy
• Demonstrated attention to detail
• Ability to build and maintain lasting relationships with other departments, key business partners, and other stakeholders
• Strong work ethic and positive team attitude
• Self-starter with proven ability to work in a fast-paced and autonomous work environment
• High empathy and emotional intelligence with high business acumen
• Resourceful and adaptable

WORKING CONDITIONS:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to attend and conduct presentations

• Travel required to across US and Canada, approximately 50% of time.
• Manual dexterity required to use desktop computer and peripherals.
• Lifting or moving up to 10lbs may be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

OUR COMPANY VALUES

People First We treat each other with fairness and respect, consistently provide opportunities for growth, and health & safety are our priority.

Accountability Together, we take ownership of our actions, business, and future.

Innovation We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.

We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion.