Job Description

The Channel & Performance Management Specialist supports the monitoring, reporting, and analysis of portfolio and channel performance indicators. The role contributes to the optimization of operational efficiency, ensuring accurate data insights, and supports strategic decisions that enhance channel productivity and overall portfolio performance.

Main Responsibilities

• Leads the design and implementation of performance measurement frameworks and analytical models across all servicing channels.
• Reviews and validates reports prepared by junior analysts, ensuring accuracy and consistency of performance data.
• Provides in-depth performance analysis and strategic insights to senior management for decision-making.
• Acts as the key point of contact for complex performance-related issues and cross-departmental initiatives.
• Contributes to the development and refinement of KPIs, SLAs, and reporting methodologies.
• Mentors and guides junior team members, promoting knowledge sharing and best practices.
• Recommends and coordinates process improvement initiatives to enhance performance tracking and reporting efficiency.

Requirements

Education, Experience and Technical Skills

• Bachelor’s degree in Finance, Business Administration, Economics, or Statistics.
• 2–4 years of professional experience in performance analysis, reporting, or channel management within financial services or a related field.
• Strong analytical skills with proficiency in Excel; knowledge of BI tools (e.g., Power BI, Tableau) is an asset.
• Solid understanding of performance metrics, KPIs, and reporting methodologies.
• Excellent written and verbal communication skills in English and Greek.
• Detail-oriented with the ability to manage multiple priorities effectively.

Competencies

• Strong sense of accountability and consistency in achieving targets, meeting deadlines, and ensuring accurate reporting.
• Customer-centric mindset with the ability to effectively support and manage stakeholder relationships.
• Proven ability to multitask and efficiently manage multiple priorities in a fast-paced environment.
• Strong analytical thinking skills with a proactive approach to problem-solving and decision-making.

Benefits

Here’s what you can look forward to as part of the #CepalTeam:

• Competitive Compensation : We offer an attractive salary, annual performance-based bonuses, and a monthly meal allowance through our ticket restaurant card.

• Health: Private medical insurance is provided for you and your family.

• Family Support: Monthly financial allowance for early education (nursery) and coverage of expenses for children with neurodiversity or disabilities—including therapeutic swimming, music therapy, horse riding, and parental support.

• Flexible Work Model: Our hybrid approach offers a level of remote work flexibility that supports work-life balance while preserving strong collaboration and team spirit.

• Modern Workspaces: Contemporary offices designed to support comfort, health, and productivity, with fully equipped workstations, quiet areas, on-site restaurant, and group fitness sessions .

• Lifelong Learning: Cepal supports continuous learning through access to e-learning platforms and structured professional development programs.

• Career Progression: We are committed to your growth, offering a clear development path supported by feedback, mentoring, and personalized learning plans.

• Make a Difference: Get involved in regular wellbeing, ESG and volunteering initiatives that reflect our values and foster a sense of purpose and community.
  

At Cepal, we believe that inclusion is more than a value, it's a way of thinking and acting. As members of the Diversity Charter Greece, we are committed to fostering a workplace where every individual feels respected, empowered, and free to contribute meaningfully.

All applications are treated fairly, confidentially, and based solely on qualifications and merit.