Job Description

General Information

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City
Cebu
State/Province
Central Visayas (Region VII)
Country
Philippines
Department
SALES SUPPORT
Date
Tuesday, January 20, 2026
Working time
Full-time
Ref#
20037529
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SALES SUPPORT

Description & Requirements

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About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging. Mission:

The Channel Operation Specialist is responsible for supporting the Worldwide (WW) business development, sales operations, and/or marketing teams in the administration and execution of WW channel programs and promotions. This role requires a strong understanding of global programs and promotions and how they are executed across different countries worldwide.The specialist also works to maximize revenue with existing customers by understanding customer demand, monitoring inventory and shipment activity, analyzing forecasts and historical shipments, and proactively communicating with customers to optimize sales.
Key Roles & Responsibilities / Job Functions

Program, Promotion, and Benefit Management

• Enroll and remove partners in programs such as Edge, Advantage, MPS Elite, BSD, etc.
• Verify partner eligibility for programs and promotions.
• Create benefits and quotes to set up programs and promotions.
• Add eligible partners and part numbers to program/promo quotes.
• Track promo usage/consumption and maintain program agreements repository.
• Create or update VIR benefits.
• Perform promotion audits as needed.

MDF (Market Development Fund) Management

• Upload and allocate MDF budgets in D365.
• Create Child MDF budgets and edit as necessary.

Lead and Account Management

• Collaborate with sales teams on pending leads and accounts (older than 7 days).
• Disqualify leads and deactivate accounts if necessary.
• Generate and clean up lists of partner enrollments.
• Validate account enrollments in primary/secondary programs.
• Ensure accounts are correctly assigned to segments, coverage methods, and sales territories.
• Set up Vendor IDs for EMEA partners and 3rd-party suppliers supporting programs.
• Prepare MDF letters, target letters, and business plans for partners.
• Collect and track signed MDF letters, target letters, and business plans.
• Process Loyalty Perks enrollment.

Case Management

• Handle email inquiries and CRM issues via personal Outlook and group mailbox.
• Own and resolve cases in multiple CRM queues.
• Triage cases to the correct support group or owner.

MPS Express Support

• Evaluate submitted MPS Express cases.
• Create price cards and contracts for MPS Express opportunities.

Partner Onboarding Coordination

• Send welcome letters and enroll new partners in programs.
• Request access to PartnerNet, LexU, and Vistex.
• Coordinate back-end trainings/orientations with other teams.
• Update sales reps on partner training completion status.
• Manage partner onboarding post-contract until full enrollment.
• Ensure partners receive surveys via the Customer Experience team.
• Deliver excellent partner experience in the first 30–90 days.

Demo Management

• Verify partner eligibility for demo programs.
• Validate demo claims reports.

Partner Claims and Payouts

• Submit VIR claims in Vistex portal.
• Monitor payout status in collaboration with rebates team.
• Communicate payout status and details to sales teams.

Education & Experience

Basic Requirements:

• Bachelor’s Degree from an accredited college or university (preferably in Information Technology).
• Minimum 1 year of experience using D365/Salesforce.
• Experience in administering PRM/CRM systems is an advantage.
• Background in Sales and Marketing Operations Support.
• Analytical and problem-solving experience related to sales, marketing, systems, or business tools.
• Training experience is an added advantage.
  
  

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