Johnson & Johnson

Channel Manager, NED & Strategic Support

Johnson & Johnson  •  Shanghai, CN (Hybrid)  •  6 days ago
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Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Commercial and Trade Relations Strategy

Job Category:

Professional

All Job Posting Locations:

Shanghai, China

DePuy Synthes is recruiting for a Channel Manager, NED & Strategic Support, located in Shanghai, China.

The Channel Manageris responsible fordaytodayleadership and performance management of DPS China’s national exclusive distributors, while actively supporting the design, rollout, and execution of central channel strategy.

This roleoperatesat the intersection of strategy and execution, translating channel strategy into clear standards, processes, and actions, and ensuring disciplined,highqualitydistributor operations across all regions.

Key Responsibilities

1. National Exclusive Distributor Management

  • Lead the endtoendmanagement of national exclusive distributors, including:

  • Operational performance tracking

  • Business review cadence andfollowupactions

  • Contractual and commercial compliance

  • Serve as the primary DPS China interfacefor assigned exclusive distributors

  • Ensure distributorsoperatein line with:

  • Channel strategy and operating model

  • Commercial policies and incentives

  • Governance and compliance requirements

  • Drive resolution of operational, commercial, or execution issues ina timelyand structured manner

2. Distributor Performance & Execution Excellence

  • Monitor and analyze distributor performance against agreed KPIs, including:

  • Sales delivery and execution quality

  • Incentive effectiveness

  • Operational discipline and data accuracy

  • Identifyperformance gaps and improvement opportunities

  • Drive distributor action plans in partnership with Sales, Marketing, and Operations

  • Support consistent execution standards across regions under the exclusive model

3. Central Channel Strategy Support

  • Act as a core contributor to central channel strategy development, including:

  • Exclusive distributor model optimization

  • Distributor grading and segmentation logic

  • Incentive and commercial mechanism design

  • Translate strategy into:

  • Practical guidelines and SOPs

  • Clear expectations for distributors and internal teams

  • Support strategyrollout, change management, and adoption across DPS China

4. Channel Governance & Compliance Interface

  • Support the Channel Head in ensuring firstlineownership of channel governance

  • Partner closely with:

  • Channel Risk & Compliance

  • Finance

  • Legal and Operations

  • Coordinate distributor audits, issue remediation, andfollowupactions

  • Ensure risks and issues are escalated appropriately and addressed effectively

5.CrossFunctionalCoordination

  • Work closely with:

  • Sales teams on execution alignment and field issues

  • Marketing on channel enablement and GTM activities

  • Finance on incentives, claims, and settlements

  • Supply Chain / Operations on forecasting and fulfillment matters

  • Act as a connectorbetween central strategy and frontline execution

6. Continuous Improvement & Projects

  • Supportchannelrelatedprojects and initiatives led byChannelHead

  • Contribute to improvement of:

  • Distributor management processes

  • Data transparency and reporting quality

  • Channel operating efficiency

  • Take ownership of defined workstreams or pilot initiatives as assigned

Qualifications

Education

  • Bachelor’s degree or above

  • Business, Economics, Finance, or related fields preferred

Experience

  • 6–8 years of relevant commercial experience, with exposure to:

  • Distributor or channel management

  • National ormultiregionbusiness operations

  • Experience working with exclusive distributor models strongly preferred

  • Prior interaction with central commercial or governance teams is an advantage

Key Capabilities & Competencies

  • Strong execution mindset with structuredproblemsolvingskills

  • Solid understanding of China distributor operations and commercial practices

  • Ability to manage complex stakeholders without formal authority

  • Datadriven,detailoriented, and disciplined infollowthrough

  • Collaborative, resilient, and comfortable operating in evolving environments

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.


Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Account Management, Business Savvy, Coaching, Commercial Awareness, Customer Analytics, Growth Marketing, Pricing Strategies, Process Improvements, Relationship Building, Sales Enablement, Sales Support, Strategic Sales Planning, Tactical Planning, Technical Credibility, Trade Marketing

Johnson & Johnson

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, we’re empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care. ​

All of this is possible because of our people. We’re passionate innovators who put people first, and through our purpose-driven culture and talented workforce, we are stronger than ever. ​

Learn more at https://www.jnj.com. Community Guidelines: http://www.jnj.com/social-media-community-guidelines

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
New Brunswick, NJ
Year Founded
Unknown
Website
jnj.com
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