Job Description

The Channel Excellence Specialist will drive the execution of channel changes, champion continuous improvement of systems and processes, and partner with cross-functional teams to deliver impactful outcomes for our retail channel.

Responsibilities

• Lead operational readiness for channel initiatives and changes, ensuring seamless execution with cross-functional stakeholders.
• Partner with Sales Operations Support to improve system and process readiness, providing feedback and contributing to requirements scoping for system implementations prior to launch.
• Proactively identify and resolve recurring operational and process gaps.
• Drive process harmonisation and continuous improvement, reviewing SOPs and frameworks to suggest enhancements that align with CelcomDigi's goals.
• Independently provide support to cross-functional teams to troubleshoot issues and drive process improvement initiatives.
• Work with cross-department stakeholders in product, service development, and sales operations towards model transitions and channel harmonisation.
• Continuously find ways to improve channel platforms and personalise solutions to meet Sales objectives.
• Conduct pre-implementation testing prior to roll-out.

Requirements

• At least 5 years of working experience in Business Operations, Sales Management, Planning, or Performance Management, preferably in a sales operations role within a medium to large business setting. Skills in project management are an added bonus.
• Able to resolve conflict and connect various stakeholders/departments to produce synergised, effective outcomes.
• Proficient in MS Word, MS Excel, and PowerPoint, necessary for creating visually and verbally engaging communication materials and reports for internal and external Management teams and key stakeholders.
• Creative, detailed, and result-oriented; self-motivated and able to work under minimal supervision.
• Ability to handle multiple projects and meet tight deadlines, demonstrating composure under stress and in times of uncertainty.