Job Description

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Channel Application Consultant shall provide the pre/post partners activities/demand through securing the “technical close” in complex solutions and proactively identify new business opportunities. The incumbent collaborates with the Channel Solution and the Channel Partners in project pursuit deals and ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers and develop new projects. The Channel Application Consultant also support partners and customers to resolve the complex technical issues.

What you will do:

Pre-sales

• Collaborate with Channel Development Manager in achieving the allocated countries/ partners commercial/ revenue targets. Assignment of countries/partners may change based on evolving business needs.
• Proactively scopes the technical solution required to address channel partners/ end-users’ requirements, pain points, and recommends solutions that optimize value for both the Partners’ customers and the Company.
• Coordinates closely with internal sales, technical support, and service resources to align solution design with partners/ end-users/ customers’ business requirements.
• Provides training, coaching to the/end-users/ internal teams to enhance sell through, increase product knowledge, technical acumen.
• Pro-actively identify additional business opportunities especially on strategic partners’ accounts. Collaborates with sales to ensure these opportunities are effectively covered and advanced.
• Monitors customer support for technical solutions proposed throughout the sales process and alerts the sales and account teams to potential risks of deal closure.

Post-sales

• Responsible in post-technical service solution advice, address and escalate to Technical Service Support (TSS).
• Support partners & customers to resolve complex technical issues.
• Ensure Partners are educated and utilize Markem-Imaje provided sales service tools (P-claims/ Jira, Learning Management System (LMS), Partners’ portal)
• Ensure Partners’ compliance per Technical Bulletin the service solutions, technical update.

What you need to have:

• Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
• Strong organizational skills and ability to set priorities and manage time effectively.
• Experienced level of customer relationship management skills.
• Strong communication, analytical, critical thinking and problem-solving skills.
• Customer-oriented, personable and a team player.
• Adaptable, responsible, discipline and proactive attitude are required.
• The position involves approximately >50% of travel, on average, and includes domestic and international travel. This involves traveling to customer sites, possibly involving air travel.

Qualifications and Experience:

• Degree in Instrumentation, Mechanical, Electrical or Electronic Engineering or equivalent business experience.
• Minimum 5+ years of Service experience with technical pre-sales or consulting role within a technology-based company with complex B2B interactions (knowledge or experience in codding & marking industry is a plus)
• Industrial automation background/Factory Automation- Can integrate with PLC, Check weighers, Cobots (Collaborative Robot), Etc..

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information.

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