Job Description

Employment Type: 12-month fixed term

Hours: 38 hours per week

Location: Mercy Health Corporate Office Richmond

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Caroline Frankland, franklandc@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

This role is suited to a change analyst with a strong interest in training eager to develop their skills within a complex, real world healthcare transformation project. The Change and Training Analyst will work closely with experienced project team members, including the EPMO Change Lead, Change Manager and will have the opportunity to build capability across the full project lifecycle in a structured and collaborative environment. The role will be responsible for:

• Change Delivery Support

• Develop and executive training plan and activities.

• Support the development and execution of change management plan and activities to ensure alignment.

• Assist in maintaining stakeholder registers, impact assessments and change logs.

• Coordinate training and enablement activities in line with project timelines.

• Identify risks and issues and escalate to the EPMO Change Lead.

• Stakeholder Engagement and Coordination

• Support stakeholder engagement activities including workshops, briefings and forums.

• Assist in coordinating and supporting the change champion network.

• Build working relationships with managers and frontline staff.

• Capture stakeholder feedback and insights to inform training and enablement approach.

• Communication Support

• Collaborate with Change Manager to support delivery of consistent messages and language tailored to the audience.

• Draft communications as required.

• Training Development and Delivery

• Support the design of training strategies and approaches.

• Design and develop training material and resources (guides, resources, learning content).

• Deliver or assist in delivering training to key stakeholders as required.

• Coordinate training logistics including scheduling, invitations and attendance tracking.

• Maintain training records.

• Business Readiness and Adoption

• Support business readiness assessments and data collection.

• Assist tracking key adoption metrics.

• Gather and analysis feedback from users post-training and during roll-out.

• Support reinforcement activities to embed change.

• EPMO Change Framework Support

• Apply change framework tools and templates.

• Contribute to maintaining change artefacts and reporting (heatmaps and dashboards).

• Ensure documentation is accurate, up to date and accessible.

• Contribute to ongoing development of the EPMO Change Framework

• Excellent clinical, time management, organisational and communication skills, with the ability to adapt and problem solve.

• A compassionate, flexible and positive approach to effective patient care and management.

• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

Essential

• 3-4 years experience in change, training, communications or project support roles.

• Well-developed communication, facilitation, influencing, stakeholder engagement and coaching skills.

Desirable

• Experience working in complex health and/or aged care environments.

• Experience in developing multi-modal training programs.

• Familiarity with project lifecycle concepts and experience working within a structured project environment.

• Relevant tertiary qualifications in business, communications or a related discipline.

• Completion of or progress towards a Change Management related certification is well regarded.

• Attention to detail and a methodical approach to documentation and task management.

• Strong interpersonal skills with the ability to build relationships and engage professionally with a range of stakeholders.

• Ability to work collaboratively within a team environment, take direction well, and proactively seek guidance when needed.

• Proficiency in Microsoft Office tools.

• You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.