Leidos

Change Ticket Coordinator

Leidos  •  $58k - $105k/yr  •  United States (Remote)  •  2 hours ago
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Job Description

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).

Key Responsibilities:

  • Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).
  • Use AI tools to collect, validate, and populate ticket fields.
  • Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
  • Provide status updates for leadership every 2–4 weeks, aligned to sprint cycles.
  • Maintain accurate records for notifications and audit readiness.
  • Collaborate with engineering and project management teams to ensure compliant change data.
  • Identify and escalate issues in the ticket lifecycle.
  • Contribute to continuous improvement of templates, catalog services, and automation workflows.

Required Qualifications:

  • 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a fast-paced, cross-functional environment.
  • U.S. citizenship and eligibility for government clearance (required for SMIT program).

Location:
Telework but access, as needed, to one of the following sites: NRFK, WNYD, JAXS, BREM, SDNI

Preferred Qualifications:

  • Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).
  • Experience or Certification with Agile or SAFe Agile processes
  • Experience in government or regulated environments.
  • Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira).
  • Associate’s or Bachelor’s Degree in IT, Engineering, Computer Science, or related field.
  • Experience with catalog design and service intake processes.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

August 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $57,850.00 - $104,575.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos

About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.

Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.

Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.

Your most important work is ahead, visit careers.leidos.com for our latest opportunities.

Industry
Aviation & Aerospace
Company Size
10,000+ employees
Headquarters
Reston, Virginia
Year Founded
1969
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